2 Messages

Tuesday, August 22nd, 2023 5:13 PM

"You are now required to sign in to pay your Xfinity bill" What does this mean?

I received an email stating, "You are now required to sign in to pay your Xfinity bill". I read through it and it is the most ridiculous and inconvenient thing this company can do to me. You see, I have a representative payee that takes care for all of my finances. Which includes bills. They're in charge of paying for everything

So when I received this email, I had panicked. My payee doesn't have access to my credentials. Does this mean I have to login the day my bill is due before my payee is able to pay for it? Since I'm not in control of my finances, I'm not able to pay for it myself. 

Xfinity really hasn't thought through with this new requirement. If I have someone else paying for the bill every month, why would I need to sign into my account before the payment goes through?

Accepted Solution

Official Employee


152 Messages

1 month ago

Hello there, @LightningVoltage ! I can understand your concern and I have a few solutions that may work for you...

First, you could create an identity for the payee to use when making payments, instructions on that are here : https://www.xfinity.com/support/articles/adding-new-user-names-or-email-addresses


Secondly, I want to point out that while the requirement for signing in to make online payments is coming on September 6, you do still have other offline options such as calling in to make a payment and mailing in your payment. You can find out all the available ways to pay here: https://www.xfinity.com/support/articles/pay-your-bill-echat

Hopefully one of these alternate methods works for your specific situation! 

1 Message

This is a completely stupid move.  Why would you eliminate a way to make payments on an account without signing in?  My company has a number of units nationwide we have set up as corporate units and therefor have to be residential service.  If I need to create an account it asked for a social security number or mobile number, which is not used to set up these accounts but a tax ID.  We can't even "add a user" if we can't even create an online profile for our accounts.  

Other than calling for each payment, what other option do we have?

Official Employee


471 Messages

@corpunit1745 You should be able to access the Corporate Housing Portal for any account concerns for your Corporate properties with Comcast. 

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Gold Problem Solver


5.8K Messages

1 month ago

That sounds like a phishing e-mail to me. I am always billed by mail.

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