Visitor
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2 Messages
"You are now required to sign in to pay your Xfinity bill" What does this mean?
I received an email stating, "You are now required to sign in to pay your Xfinity bill". I read through it and it is the most ridiculous and inconvenient thing this company can do to me. You see, I have a representative payee that takes care for all of my finances. Which includes bills. They're in charge of paying for everything
So when I received this email, I had panicked. My payee doesn't have access to my credentials. Does this mean I have to login the day my bill is due before my payee is able to pay for it? Since I'm not in control of my finances, I'm not able to pay for it myself.
Xfinity really hasn't thought through with this new requirement. If I have someone else paying for the bill every month, why would I need to sign into my account before the payment goes through?
Accepted Solution
XfinityFrank
Official Employee
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152 Messages
1 month ago
Hello there, @LightningVoltage ! I can understand your concern and I have a few solutions that may work for you...
First, you could create an identity for the payee to use when making payments, instructions on that are here : https://www.xfinity.com/support/articles/adding-new-user-names-or-email-addresses
Secondly, I want to point out that while the requirement for signing in to make online payments is coming on September 6, you do still have other offline options such as calling in to make a payment and mailing in your payment. You can find out all the available ways to pay here: https://www.xfinity.com/support/articles/pay-your-bill-echat
Hopefully one of these alternate methods works for your specific situation!
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MNtundraRET
Gold Problem Solver
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5.8K Messages
1 month ago
That sounds like a phishing e-mail to me. I am always billed by mail.
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