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user_d837f1
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Visitor

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5 Messages

Tuesday, March 15th, 2022 10:56 PM

Closed

Xfinity Rates are too high.

I have had Comcast/Xfinity for 19 years.  Over that time, my costs have grown exponentially but service has remained the same.  I am 75 years old and will be looking for a new provider.  You take advantage of older users.

Question

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Updated 

3 years ago

637

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CCMike1

Official Employee

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933 Messages

3 years ago

Hi user_d837f1, thank you for reaching out. I know what it's like looking for the best rates and bundles offered. I'm always looking for the best deals on services myself.  I would be happy to look into this for you and I'm happy you reached out to our Digital Care team. We're experts in repackaging all customers with the latest deals available. Can you message me your address and name? 

 

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP. 

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user_d837f1

Visitor

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5 Messages

3 years ago

I am customer _d837f1 or [personal information]  No one has contacted me so far so I am not optimistic about getting any relief.

(edited)

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CCMike1

Official Employee

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933 Messages

Can you message me directly with the address and name and not publicly? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_d837f1

Visitor

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5 Messages

There is no chat icon on the top right of they page!

3 years ago

0

XfinityBrie

Administrator

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669 Messages

@user_d837f1

 

Please try this link, it will bring you directly into our direct message room: https://comca.st/3udyjcz

 

In the 'To' field, type 'Xfinity Support'.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_d837f1

Visitor

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5 Messages

Sorry Brie.  I guess I am on a different planet than you all.  I clicked your direct message room and there is no "To" line.  There is a spot for me to comment but the addressee was the last guy who never responded.

3 years ago

0

CCJessie1

Retired Employee

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5.9K Messages

@user_d837f1 

We apologize you are having difficulty. The "To" line is at the top of the box where a conversation resides (see image below). Please remember you must click the "start a new message" icon first before you will see this field visible. Please let us know if you continue to experience issues. 

3 years ago

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