Xfinity Bill Doubled with NO Warning last month

Previously my bill had been $40 with 300MBPS speeds, and now with no warning my bill has gone up to $86. I have tried to speak with someone over chat and they have only ever told me I need to decrease my internet speed to save even $10...

T Mobile home internet is offering much less expensive, and I am thinking about switching now....

Responses

XfinityAirelle

Official Employee

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2.1K Messages

4 months ago

user_07fkt2

Hi there! Our awesome digital care team would be happy to assist you in looking for options to lower your bill. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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user_07fkt2

2 Messages

All fixed, thank you!!!!

4 months ago

0

XfinityPeterH

Official Employee

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1.5K Messages

@user_07fkt2 glad we were able to get everything taken care of in our direct messages. Please let us know if anything comes up! Thanks for your time!

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4 months ago

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user_07fkt2

Xfinity Bill Doubled with NO Warning last month

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