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Machiavelli777
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Wednesday, January 24th, 2024 4:31 PM

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Will Xfinity participate in the Lifeline program?

With the possibility of ACP ending in April 2024, will Comcast participate in the Lifeline program offering a $9.25 monthly discount to be applied to your providers bill? Hopefully Comcast participate in this program!

See link below for more info:

https://www.fcc.gov/lifeline-consumers

Question

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Updated 

1 year ago

8.8K

5

Official Solution

CCJessie1

Retired Employee

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5.9K Messages

1 year ago

All,

At this time, Comcast does not currently participate in the Lifeline program. However, we offer many other programs like our Internet Essentials service that offer comparable benefits and services. For additional information about our Internet Essentials program, please see here: https://www.xfinity.com/learn/internet-service/internet-essentials. 

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EG

Expert

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110.8K Messages

1 year ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityThomasB

Official Employee

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2K Messages

1 year ago

Hello Machiavelli777

Happy you reached out. That is a great question! Absolutely we do, lifeline has been a part of Xfinity for around a decade now. Lifeline is the government program, the service it ties to here with Xfinity is called Internet Essentials. I included an amazing link here below that will tell all about program details. 

 

https://www.xfinity.com/learn/internet-service/internet-essentials

16

kmalinchak

New Poster

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4 Messages

1 year ago

I was told because I am an Xfinity customer already that I can not apply for the internet essentials   is that true?

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XfinityJosephA

Official Employee

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1.7K Messages

@kmalinchak yes, this is true for any customer. An active Xfinity internet service can't be changed to Internet Essentials. At Xfinity we do want to offer versatile product options to meet the needs of all our customers! Have you already tried logging into www.Xfinity.com and going to "Change Plan?" You can review all the plans you are eligible for from here. 

I am an Official Xfinity Employee.
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1 year ago

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user_d5nft3

1 Message

1 year ago

Can I get my own gateway? What would the bill be if I have?

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XfinityAntoine

Official Employee

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1.4K Messages

Hello, user_d5nft3. Yes, you can. As long as it's on the list of compatible modems here http://mydeviceinfo.xfinity.com/ you should be okay.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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