Skip to main content

    Support

    Offers

U
user_rljblt
1st Topic
1st Reply
1st Like

Visitor

 • 

6 Messages

Tuesday, June 24th, 2025 12:16 PM

Where to file a formal complaint?

I have been overcharged on my credit card and every time I call, I get transferred a million times and after an hour+ of sitting on the phone (multiple times over the past few months), they say that they have resolved my issues and then I receive a bill again for things they say they have removed and corrected. It’s very unprofessional to not get help from xfinity mobile to fix their errors on my account.

Question

 • 

Updated 

7 days ago

32

2

0

XfinityJorge

Official Employee

 • 

2.3K Messages

8 days ago

 

user_rljblt Good Morning and Welcome to our Xfinity Support Forums. We are sorry to hear about the trouble you have had on your end trying to figure out why your payments have been higher than normal. Our team is here happy for the chance to work together to get to the bottom of this for you today. In order to get started can you send us a DM with your complete name and address? 
Here's the detailed steps to direct message us: 


• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

(edited)

4

0

user_rljblt

Visitor

 • 

6 Messages

there is no Direct Message icon anywhere! please help I need to send urgent letter to the team 

Like

Reply

8 days ago

0

XfinityJorge

Official Employee

 • 

2.3K Messages

Sorry for the trouble with that option not showing, can you try clearing your cookies and cache? Also, if you have another browser to use and try to follow those steps that would be great. We are here for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

8 days ago

0

user_rljblt

Visitor

 • 

6 Messages

@XfinityJorge​ 

how to send DM to your team????? your instructions don’t work 

Like

Reply

8 days ago

0

XfinityPeterH

Official Employee

 • 

2K Messages

 

user_rljblt Thank you for letting us know. Here is another way you can try:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

8 days ago

0

user_rljblt

Visitor

 • 

6 Messages

8 days ago

no Direct Message please provide link to send DM

4

XfinityJorge

Official Employee

 • 

2.3K Messages

We do not have a link over this platform to send out for you to directly DM us. Please try the recommendations in my last message and let us know if that works, 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

8 days ago

0

user_rljblt

Visitor

 • 

6 Messages

it doesn’t work your instructions don’t work 

Like

Reply

8 days ago

user_rljblt

Visitor

 • 

6 Messages

there is no Direct Message icon!!!!! 

Like

Reply

8 days ago

Again

Expert

 • 

31.9K Messages

@user_rljblt​ 

To check if your direct messaging is turned on, click on your Profile Avatar in the upper right corner and then on Profile Settings.  Scroll down to the bottom of the page and if Opt Out From Direct Messaging is checked uncheck it and then click on Save. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Like

Reply

7 days ago

0

forum icon

New to the Community?

Start Here