Skip to main content

    Support

    Offers

U
user_87fe50
1st Topic

Visitor

 • 

1 Message

Thursday, May 5th, 2022 8:05 PM

Closed

What is Stingray Qel on my bill? I didn't ask for it. This happened before and now here it is again. Why is this so hard?

What is Stingray Qel on my bill? I didn't ask for it.  This happened before and now here it is again.  Why is this so hard?

Question

 • 

Updated 

3 years ago

2.9K

5

0

XfinityGabby

Official Employee

 • 

1.5K Messages

3 years ago

Hello @user_87fe50, thank you for taking the time to reach out to our team through Forums. We certainly understand how concerning it can be to receive an unexpected charge. Xfinity X1 customers can watch the world's largest collection of On-Demand full-length performances, concert films, and music documentaries, we can look into this further if you would like to send a Direct Message with your full name and address. 

 

 

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

2

0

user_37ad64

Visitor

 • 

2 Messages

@XfinityGabby​ 

We need help with this Stingray Qel issue as well.  We only have internet and have called previously to have the service removed.  It has remained on our account and we need to receive credit.  Please advise.

3 years ago

0

CCMiguel

Gold Problem Solver

 • 

358 Messages

Hi! Thank you for your message with your concerns on the Stingray Qel! I can help, can you follow the links below to get started? 

 

To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I no longer actively support the Xfinity Forum or work for Comcast. 

3 years ago

0

user_5b2d64

Visitor

 • 

1 Message

3 years ago

I am trying to figure out how to get rid of Stingray Qel too.  Amazing to me that Xfinity/this supposed 3rd party company can just add fees to our bill without permission.  Now Xfinity is telling me they can not credit it back or take it off because it is a 3rd party app??? I have been paying my bill online and didn't realize I have been charged this fee for a year.  So frustrating.  

3

0

XfinityJanelle

Official Employee

 • 

1.5K Messages

@user_5b2d64 Thank you for reaching out on the Xfinity Community Forums. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this https://comca.st/3PLhVI3 send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_9a0449

Visitor

 • 

1 Message

There is no way to get rid of the Stingray acct, if you didn't sign up for it. Can't use it, can't get rid of it. I want my money back. It has been on my acct since April.

3 years ago

0

XfinityEmilyB

Official Employee

 • 

2K Messages

Welcome to our community forum, @user_9a0449! You've reached the perfect place to get help with your Xfinity service. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to take a look at this subscription with you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_82ad47

Visitor

 • 

1 Message

3 years ago

I got this charge too!  I never heard of this - didn't order it and am charged for this.  WHY?  And I cannot get a PERSON on the phone

1

0

CCKyla

Problem Solver

 • 

411 Messages

Hi! I can help you take a look at your account and remove any subscriptions that need to be removed. Can you please follow the above instructions and reach out privately? 

I no longer work for Comcast.

3 years ago

0

user_37ad64

Visitor

 • 

2 Messages

3 years ago

Same issue here. This keeps being added to my account after we have called to have it removed. This does not seem legal. 

0

0

user_3cc029

Visitor

 • 

1 Message

3 years ago

I just canceled the Stingray Qel subscription for my dad. I went onto his TV > On Demand > Networks > Premium (but didn't find it) so scrolled through a few topics and eventually found Music or Concerts (sorry, can't recall) and found Qello Concerts. Click on it and click on 'subscribe' (which is counter-intuitive, so mean of xfinity to do that) wait...wait...it's thinking...then the screen will give you the option to Unsubscribe. Click on it, and you'll get a confirmation screen saying 'you're no longer subscribed to Stingray Quello" I'll follow up Oct 22 when the billing cycle starts again. 

1

0

XfinityKei

Official Employee

 • 

1.4K Messages

Thanks for bringing your concerns to our community for help with your subscription.  

@user_3cc029, Any chance you make on your account is reflected on your next months billing statement. Most changes and balances updates may take up to 72 hours to display online and within the app. I am happy to review the account to help! 

Please send our team a direct message with your full name and full address so that we can assist you further. 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

forum icon

New to the Community?

Start Here