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Quadro's profile
Quadro
20th Anniversary celebration
Conversation Starter
1st Like

Contributor

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32 Messages

Friday, November 1st, 2024

Closed

Website problems, can't pay bill

geez good thing they extended my bill pay until the 10th, because im trying to pay my bill and earlier i couldn't even access the bill page, now when i can, it keeps asking me to verify to send to my cell phone or email, tried both and it keeps redirecting back to the same page. 

I tried different browsers there's clearly something wrong with the website billing section, please fix ASAP. I can't pay my bill its messing up my money situation. 

Question

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Updated 

5 months ago

215

1

Oldest First
Selected Oldest First
XfinityDena

Official Employee

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3.5K Messages

10 months ago

@Quadro Are you able to try incognito https://www.xfinity.com/support/articles/private-browsing and do not check to keep you logged in on the website? I have had success with other customers doing these steps.

4

frepyou616

Visitor

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16 Messages

after 2 week of issues 

that response worked lol 

thank god the 3hr ride to and from on a buss would of [EDIT: Language]

(edited)

10 months ago

0

XfinityFrank

Official Employee

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1.6K Messages

Glad to hear that worked for you, @frepyou616! We would also recommend making sure your browser is updated and clearing cache and cookies. Did you need any further assistance at this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_505f83

Visitor

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1 Message

Why can't you just fix the website?

5 months ago

0

XfinityNatalie

Official Employee

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254 Messages

Hi there user_505f83, we always want to ensure your concerns have been fully addressed. I would love the opportunity to assist you with any remaining issues you are encountering with the website. Please let me know if there is a specific error message you are still running into. 

 

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

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