Visitor
•
2 Messages
TV Latino Now Charge
I recently signed up for the $50 Gigabit Home Internet plan after moving for school. However, the first bill has a $15 charge for NOW TV Latino that I never signed up for, and I need to minimize the monthly bill to keep my costs low as a student. I had the internet set up today and it's in my first Xfinity Plan statement. Is there any way to get it removed by the time I'm charged?


XfinityDemitrius
Official Employee
•
2.9K Messages
1 day ago
Hey @user_uss36u. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review the Xfinity account, billing, and services.
Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
We recommend visiting our Getting Started in the Xfinity Help & Support Forum, Xfinity Forum Guidelines, and Xfinity Forum Acceptable Use Policy to familiarize yourself with the rules. Please visit our main forums page, find the correct thread and post a new question and a member of our team will respond as soon as possible. Future violations could result in a ban from forum privileges.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
(edited)
1
0