Struggling due to Pandemic. Need Arrangement

I have been struggling to keep up with my bills due to the pandemic and my hours getting cut in half. I tried over and over to make some kind of arrangement with Comcast but every time I call, I am being told that I need to pay everything in full. Is there any kind of agreement out there that Comcast can offer instead of saying No sorry we want everything paid to date in full including the new bill that I haven’t even used services for yet. I even asked if I could change my plan around and no one would give me a lower bill. I have kids that go to school online everyday. I don’t understand why Comcast is sooo greedy and doesn’t have a heart during this time. I want to pay my bills in full but there doesn’t seem to be any kind of support that can be offered. If I had the past due balance just laying around I would definitely pay it in full not beg for some kind of support. Please any kind of response would be so greatly appreciated during this horrible time and especially with the holidays it’s sooo depressing that no one is willing to assist. And my services are now shut off even after I’ve asked for an extension. Are there any type of options or help or anything? This is a horrible feeling and makes it worse when Comcast doesn’t offer any support