Lisa_ault78's profile

Frequent Visitor

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14 Messages

Tue, Dec 15, 2020 5:00 AM

Struggling due to Pandemic. Need Arrangement

I have been struggling to keep up with my bills due to the pandemic and my hours getting cut in half. I tried over and over to make some kind of arrangement with Comcast but every time I call, I am being told that I need to pay everything in full. Is there any kind of agreement out there that Comcast can offer instead of saying No sorry we want everything paid to date in full including the new bill that I haven’t even used services for yet. I even asked if I could change my plan around and no one would give me a lower bill. I have kids that go to school online everyday. I don’t understand why Comcast is sooo greedy and doesn’t have a heart during this time. I want to pay my bills in full but there doesn’t seem to be any kind of support that can be offered. If I had the past due balance just laying around I would definitely pay it in full not beg for some kind of support. Please any kind of response would be so greatly appreciated during this horrible time and especially with the holidays it’s sooo depressing that no one is willing to assist. And my services are now shut off even after I’ve asked for an extension. Are there any type of options or help or anything? This is a horrible feeling and makes it worse when Comcast doesn’t offer any support

Responses

Accepted Solution

CCTeds

Official Employee

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18.9K Messages

3 m ago

@Lisa_ault78  Check your account tomorrow. I think you will see we have made this right. Apologies again and thanks for your patience.

Official Employee

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330 Messages

6 m ago

Hi, Lisa_ault78, I know these times are very challenging. I know keeping up with every bill can be extremely exhausting under these circumstances. I would like to see if we can figure out a resolution for you. We can review your balance, our Internet Essentials program, and potential promotions that might help. If you can send a private message with your name, service address, and account number we can assist you in detail. 

Frequent Visitor

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14 Messages

3 m ago

No one at Comcast is willing to help I’m trying my best but Comcast rather watch someone fail and fall flat in their face before they will help and then they will charge you all these outstanding fees and laugh at you. It’s soooo depressing that Comcast is like this. I was trying to pay the balance I owe at the end of this month and was told no. I don’t want that internet essential junk It’s sad that Comcast has not support or even an ounce of care for there customers. It’s depressing and sad to sit with no tv and no internet. It makes you mentally breakdown. Thank you Comcast for charging me a fortune and all these outrageous fees and never supporting your customers. Maybe the president and Vice President should stop posting that they help people cause its all a bunch of lies

Official Employee

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201 Messages

3 m ago

Hi @Lisa_ault78 , I'm sorry to hear that you are still having trouble. We would be glad to look into this further although please note that we are not able to set up a payment arrangement or accept any payment information via this platform (there is the option to set up a payment arrangement via the app or through our 1-800-XFINITY automated phone system). We can review the account for you, so that you have all the information you need. Please click on my handle (ComcastGina) and "Send a message" with your name and service address, if you would like us to review the account for you. 

CCAndrew

Diamond Problem Solver

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25.9K Messages

3 m ago

Did you ever respond to @ComcastJosephB who was trying to help you?

Frequent Visitor

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14 Messages

3 m ago

Yes I sent him a message I really need some kind of assistance it is horrible to be made to feel like you don’t matter as a customer
Again

Expert

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25.8K Messages

3 m ago


@Lisa_ault78 wrote:
Yes I sent him a message I really need some kind of assistance it is horrible to be made to feel like you don’t matter as a customer

Did he respond back to you?  If so, were you working with him to find a way to solve your issue?

Frequent Visitor

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14 Messages

3 m ago

No I’m sorry I haven’t spoke to him I had this issue back in December and now again in March. I lost access at one pint in December to my email so I could t access anything

Frequent Visitor

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14 Messages

3 m ago

Thank you I will check

Frequent Visitor

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14 Messages

3 m ago

Ted

I can not thank you enough for your help and your customer service support for us customers. This just made my entire week. Thank you soooo very much. I’m glad to know that there are still decent heart felt people that do care out in the world. You are the best and I wish you soooi many positive and good blessings to you and your family from my family

Thank you again yoh are definitely one of a kind

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