Visitor
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1 Message
Standalone mobile fee Despite bundle
I’ve been charged a $23.39 standalone mobile fee despite having bundled internet - why?
Visitor
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1 Message
I’ve been charged a $23.39 standalone mobile fee despite having bundled internet - why?
Official Solution
XfinityJustinM
Official Employee
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406 Messages
25 days ago
Thank you for letting us assist you in this mystery today @user_yewi9w. I am glad we were able to locate the duplicate account that was created, and make sure you were credited for any charges associated with the account. You were a pleasure to work with, and we are very happy to have someone as kind as you with the family! Please feel free to continue to visit our Xfinity forums community support page if any other questions come to mind! 😀
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XfinityJeff
Official Employee
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431 Messages
26 days ago
Good morning @user_yewi9w, and thanks for posting your issue to the Xfinity forums today, I hope this message finds you well. I am sorry to hear about the issue with the fee you are getting charged for your Xfinity mobile account, but you have reached the right group that can take care of this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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