Visitor

 • 

1 Message

Sunday, November 9th, 2025

Standalone mobile fee Despite bundle

I’ve been charged a $23.39 standalone mobile fee despite having bundled internet - why?

Oldest First
Selected Oldest First

Official Employee

 • 

360 Messages

42 minutes ago

Good morning @user_yewi9w, and thanks for posting your issue to the Xfinity forums today, I hope this message finds you well. I am sorry to hear about the issue with the fee you are getting charged for your Xfinity mobile account, but you have reached the right group that can take care of this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

forum icon

New to the Community?

Start Here