Service disruption

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hearing multiple explanations

1) The tech who came on 3/24 never closed out the work order (he had issues connecting my personal modem and router. So I verified the modem internet connectivity I asked him to leave). So if an order is left open for 7 days services are disconnected with no warning to the customer and a new tech is dispatched,

2) because I called to remove mobile from my account the rep issued the wrong work order. They submitted an order to cancel my entire account. 

I then had to request to speak to a supervisor who apologized for the miscommunication. I had services but had a random unexplained appointed scheduled for 4/7/2023 as soon as I asked the rep to remove the appointed and he ended the call all services disconnected again and now I am back to square one with no TV or internet services….. 

Hi there @user_d8c2cc!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum!  We are so glad to hear from you and want to help in any way that we can.  Ensuring that you are having the best expereince with your service is of the highest importance to us, and we want to help in any way that we can.  You have reached out to the best team to take a look at things for you and get this taken care of.  Please feel free to shoot us a private message with your name and service address so that we can get started.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

For others finding this thread....

If you have recently moved into a new-to-you residence and started service and then found out your service was shut off because of a "past bill", it may mean that the previous resident has an outstanding bill.  An account is tied not just to the account holder but also to the residence.  If this is the reason why your new service is cut off you'll need to go to a Comcast store and show proof of residency, usually two forms.  It can be a lease and an electric bill, or a mortgage and an electric bill; just something that proves you live there now and are not connected to the previous resident with an outstanding bill.