2 Messages
Root Sports
Comcast handling of the "Root Sports" fiasco absolutely stinks. We are fed up. We're required to pay for a package that is filled with garbage to get the few channels we enjoy, then one that we find enjoyable is withdrawn and we're told we have to pay for a more expensive package to obtain it. What a rotten deal! We are actively looking for a different provider. Our son-in-law has already dropped Comcast.
XfinityKatie
Official Employee
•
744 Messages
11 months ago
@user_9n2p64 We regularly evaluate our channel lineups and sometimes make changes to ensure we're offering a wide variety of content at the best value. As part of those regular reviews, we decided to move Root Sports Northwest. Anytime a change is being made to the content we offer, we do advise you of this 1-2 months in advance via your billing statement to help keep you update and plan accordingly, if needed. We would hate to see this change cause you to leave us, and would love to explore what options may be available to help you keep the channels you love at an affordable cost. Please send our team a direct message here, and we'd be more than happy to help! To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
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Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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Your feedback helps us reevaluate the channels and programs we offer. You can leave a suggestion or feedback on changes at any time by completing our feedback form.
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