1 Message
Ripped off
I’ve been getting ripped off by Xfinity cable for the last six months. I’ve had horrible service, horrible picture quality and my bill continues to go up. There’s unexplained charges on that bill for no reason I’m told that I’m gonna get it refunded and they don’t. Xfinity Comcast is a Rip off and they have horrible customer service.
XfinityAntoine
Official Employee
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1.1K Messages
1 month ago
Thanks for reaching out, user_imjt18! I'm so sorry you've had such a poor experience with us. I'd be happy to address your picture quality and billing issues. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3lv0gXz
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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