5 Messages
Refund
I have been charged twice by Xfinity and am requesting a refund. The agent told me that the refund would be completed in a couple of days, but it has not been credited. I have already contacted more than 10 agents and no progress has been made.
Xfinity does not meet deadlines and has no desire to give refunds to customers. Please take action as soon as possible.
Accepted Solution
XfinityPeterH
Official Employee
•
1.8K Messages
2 years ago
Glad we were able to get everything resolve for you today @user_169e3b. Please let us know if anything comes up in the future. We are always here and happy to help you! :-)
0
0
XfinityJoe
Official Employee
•
750 Messages
2 years ago
@user_169e3b we would be happy to look into this with you. To send us a message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question.
0