Xfinity Community Forum

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Home security malfunction

A device is installed on a window in a home security system. Even though the window was closed, the system opened and triggered the alarm. It has happened more than once.Please explain the cause and countermeasures.

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The battery and connections are also showing as Good, I suspect it is a sensor failure as it was just installed in April 2023. Is it possible to replace it?

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Home security malfunction

A device is installed on a window in a home security system. Even though the window was closed, the system opened and triggered the alarm. It has happened more than once.Please explain the cause and countermeasures.

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It is a window that is not opened frequently. Also, a malfunction occurred today and triggered the alarm. I need the cause and remedial action as soon as possible. Please give me the modem and system reboot manual.

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Home security malfunction

A device is installed on a window in a home security system. Even though the window was closed, the system opened and triggered the alarm. It has happened more than once.Please explain the cause and countermeasures.

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Home security malfunction

A device is installed on a window in a home security system. Even though the window was closed, the system opened and triggered the alarm. It has happened more than once.Please explain the cause and countermeasures.

238

3

0

@user_169e3b we would be happy to look into this with you. To send us a message: Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct

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Refund

I have been charged twice by Xfinity and am requesting a refund. The agent told me that the refund would be completed in a couple of days, but it has not been credited. I have already contacted more than 10 agents and no progress has been made.Xfinity does not meet deadlines and has no desire to giv

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Refund

I have been charged twice by Xfinity and am requesting a refund. The agent told me that the refund would be completed in a couple of days, but it has not been credited. I have already contacted more than 10 agents and no progress has been made.Xfinity does not meet deadlines and has no desire to giv

136

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