RE: Need to talk to rep about my bill

Nor can I get answers about my bill!! I don't even know what my new monthly cost in autopay since changing packages. Phoning and hearing the eternal menu of let me send you a text, will not work for me.

And I regret saying when I do connect to a live agent - every rep has had a Pakistani accent. Very nice & polite, but I simply cannot do well with thick accents. So I repeat myself over and over only to confuse them and myself.

My next plan is attempt to get an appointment at an Xfinity Store, which is a town away from me.

How can any major company have such a frustrating customer service set up ???

This post was created from this comment on different post

Responses

XfinityMichaelC

Administrator

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4.4K Messages

1 year ago

Hey, patlyle! Thanks for reaching out to us on the forums! I apologize to hear of the experience you have been having with calling in to get information about your bill. We can certainly assist you with any questions you may have regarding your Xfinity account. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

2

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patlyle

Frequent Visitor

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11 Messages

@XfinityMichaelC - thanks for reply Michael C. I printed off some pages and looked for what my May bill would cost, after having a package change. The items/fees tossed at us are beyond belief. My new bill is $20 more a month heading for $200. Being a widowed octogenarian, this will be eat or watch Television. I choose food. Despite having to pay a penalty to quit cable TV - must do it in a month or so. Xfin doesn't consider seniors for any discounts. Also amazing. Will keep my modem/internet only and cut the proverbial cord for a streaming package. Thanks for your response to assist.

1 year ago

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XfinityArmand

Official Employee

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2.2K Messages

We are glad to take a closer look at your billing and get things squared away @patlyle. Please feel free to shoot us a private message so that we can get started.

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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1 year ago

0

Billing

patlyle

RE: Need to talk to rep about my bill

XfinityMichaelC

patlyle

XfinityArmand

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