Visitor
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1 Message
RE: Courtesy Adjustment
I just received a letter about the rebates for the sports regional channel that they were giving credit because they didn’t play from April 2020 until Dec 2020 and I can’t seem to find the form that it says to fill out
Responses
XfinityKatie
Official Employee
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229 Messages
2 m ago
Hello @user_cc1fd1! Due to suspended gameplay and cancellation of some professional sports because of the coronavirus (COVID-19) pandemic, we are providing courtesy adjustments to customers that paid for Regional Sports Network Fees. So, you are definitely on track with that! Current customers will receive the full estimated courtesy adjustment (varies by market) and there should be nothing you'd need to do on your end to receive this adjustment as it should be automatic. We will attempt to refund the courtesy adjustment to the last used card on file. If we’re unable to refund the courtesy adjustment to the credit card used to make a payment within the last 45 days, you will be mailed a check to the billing address on file instead.
If you have run into an issue where you still have not receive your adjustment, you can go to
https://comca.st/36VRoUa. and there should be an on-screen prompt outlined to help you apply for the adjustment if needed. You can also please feel free to send us a direct message here using our peer-to-peer chat service so that we can get your account pulled up and look into what is going on with that credit together. To send us a message, just hit the chat icon in the top right-hand corner of the screen, click "new message", type "Xfinity Support" and select that profile to send us a message directly.
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