T

Visitor

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1 Message

Tue, Mar 23, 2021 7:50 PM

Courtesy Adjustment

I received a letter today regarding a courtesy adjustment of $23.58. How do I go about getting the adjustment?

Official Solution

XfinityBrie

Official Employee

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387 Messages

7 m ago

Thank you for reaching out! To confirm, did the letter state an adjustment has already been applied to the account or did it state the account is eligible for an adjustment.

 

We have been sending out notices for cable subscribers regarding the Regional Sports Fee for 2020. Due to the unique circumstances of the coronavirus (COVID-19) pandemic, many professional sports were not played or broadcast this year (2020 into 2021). In response to this situation, we’ve been working with the regional sports networks to secure refunds wherever possible.

 

If you paid the Regional Sports Network Fee this year, we intend to offer you 100% of the refund we receive as a courtesy adjustment on your bill. As we continue to work with regional sports networks, we will communicate more details in the coming months. https://comca.st/3cfjc9u

Visitor

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1 Message

7 m ago

Letter states even though I’m no longer a customer,would like to know if the amount of adjustment 23.58 could be put in my account since I paid my fathers bill and he is deceased?

Official Employee

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3K Messages

Hello, @user_12b196, If you've been granted a credit and your account was recently closed, the credited amount will be sent as a check to the final statement address we have on record from when you closed the account. 

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Visitor

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2 Messages

7 m ago

how do i get the adjustment stated in your letter

Visitor

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2 Messages

7 m ago

how dp iget my adjustment?

XfinityAbbie

Official Employee

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593 Messages

@user_5220f3 I can certainly look into this for you. Can you please reach out through private message (by clicking on the chat icon on the top right of the page) with your first and last name, name on the account if different, and service address?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

3 m ago

I just received a letter about the rebates for the sports regional channel that they were giving credit because they didn’t play from April 2020 until Dec 2020 and I can’t seem to find the form that it says to fill out

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