Frequent Visitor
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12 Messages
Promotional rate not being honored
On November 18, 2023 I took advantage of the Gigabit offer and went from monthly to a two-year term. Months 1-12 were at $90 with the ecobill discount lowering that to $80. Months 13-24 are to be at $110 with ecobill lowering that to $100. I was charged $98 for December then my bill increased to $115 in January and February ($105 after ecobill). There were no extra charges as we have had service since May 2004 and we own our own equipment. Why is the promotional rate not being honored? I have attached a screenshot of the confirmation email below and would like a credit or refund for the overpayment in December, January, and February if it is not fixed in time.
XfinityJohnG
Official Employee
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1.4K Messages
11 months ago
Thank you very much for reaching out to us here @JMCrowell. I would be happy to look into that promotion from here for you. Could you send us a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_bj4eb0
10 Messages
11 months ago
I have similar experience and just posted it. I'm sure a lot of customers have had the same experience. Why xfinity can't run a honest business?
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XfinityJohnG
Official Employee
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1.4K Messages
11 months ago
I am glad that we were able to get that issue resolved for you. If you ever need anything else feel fre to reach out to us here.
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