Xfinity Community Forum

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Tried to set up Arris S33 to replace X1 but failed

First, disconnected the coaxial cable from X1, which was working fine, and connected to S33. The Xfinity app did not recognize the S33, though I had input the MAC ID and S/N. (The S33 box did not come with a QR code.) The Arris SurfBoard app said to contact technical support but I could not because

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Thanks for helpful info. It should be incorporated into the Xfinity app.

Try calling 1-855-652-3446. That is their self-install device activation line. If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address

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Tried to set up Arris S33 to replace X1 but failed

First, disconnected the coaxial cable from X1, which was working fine, and connected to S33. The Xfinity app did not recognize the S33, though I had input the MAC ID and S/N. (The S33 box did not come with a QR code.) The Arris SurfBoard app said to contact technical support but I could not because

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Tried to set up Arris S33 to replace X1 but failed

First, disconnected the coaxial cable from X1, which was working fine, and connected to S33. The Xfinity app did not recognize the S33, though I had input the MAC ID and S/N. (The S33 box did not come with a QR code.) The Arris SurfBoard app said to contact technical support but I could not because

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I did not receive a statement and that is s just part of the problem here. I was just calling to make sure about the extremely high bill. I found the rest of it out by your staff on the phone, chat, and actually printing out my online bill to look at

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3-Year price guarantee reduces to 24 months

On 2/9, I ordered 1 Gigabit Internet Plan for $60/mo ($10 off with autopay) with price guarantee for 36 months. However, after completing the order, I keep getting confirmation emails saying 24 months. I spoke to 2 different chat agents and they assured me that I should receive new confirmation for

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Typical bait and switch: Website ad says 3 year price guarantee, but Xfinity Support dug up a contract which says differently. Xfinity, please grow up and run a honest business. You may cheat and make some money, but actually you lose more customers

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Xfinity over charging and won’t honor promised bill price

Xfinity did not notify me that my promotional price was ending and have been charging me $111 a month for the past few months. I have been dealing with them for over a month stating that they will be fixing my bill. It never gets fixed. Last Friday 1/5/2024 the person on the live agent chat stated t

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Xfinity over charging and won’t honor promised bill price

Xfinity did not notify me that my promotional price was ending and have been charging me $111 a month for the past few months. I have been dealing with them for over a month stating that they will be fixing my bill. It never gets fixed. Last Friday 1/5/2024 the person on the live agent chat stated t

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I am having the same experience too.

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3-Year price guarantee reduces to 24 months

On 2/9, I ordered 1 Gigabit Internet Plan for $60/mo ($10 off with autopay) with price guarantee for 36 months. However, after completing the order, I keep getting confirmation emails saying 24 months. I spoke to 2 different chat agents and they assured me that I should receive new confirmation for

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Just sent message to Xfinity Support. Still feel this as a terrible way of doing business. Short changing the customers, not honoring the promotional discount as advertised, etc., is basically a system and management issue. Yet you guys are fixing it

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3-Year price guarantee reduces to 24 months

On 2/9, I ordered 1 Gigabit Internet Plan for $60/mo ($10 off with autopay) with price guarantee for 36 months. However, after completing the order, I keep getting confirmation emails saying 24 months. I spoke to 2 different chat agents and they assured me that I should receive new confirmation for

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