JT9999's profile

New Poster

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1 Message

Sat, Feb 6, 2021 6:00 AM

Closed

pricing out of control

Comcast customer for > 15 years. Prices have continued to increase and services continue to decease. monthly bill is now > $200. I called and chatted multiple times and have been told I am in the best price I can get. New customers are offered much better pricing.  Seems Comcast is not interested in keeping long term customers and only focused on new cusomers. Will be a losing business model in the end. They have lost my business and I am sure they are losing others. There are others options in todays world yet they continue to act like they are the only game in town.

New Poster

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3 Messages

2 y ago

I agree with you. The comapny is just a predator. 

New Poster

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2 Messages

2 y ago

Any suggestions on something different?? Comcast totally out of control never thought they’d get this bad.

New Poster

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2 Messages

2 y ago

Sure you can give me a better deal but that dosent stop all the taxes they put on this. This is what’s killing it. Sports taxes, broadcast fees taxes for this for that.

Contributor

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150 Messages

2 y ago

Hi @JT9999. Welcome to the Xfinity forums! I know how important it is to find a cheaper promotional rate, and I would hate to lose such a long time customer. I would be happy to check with you and see if we do have any promotions you may be eligible for to help get a lower price, as our promotional offers do change regularly. Please send me a private message with your first and last name, as well as your service address so I can assist.

 

To send a private message, click my name "ComcastPeter" , then click "send a message".

 

 

Visitor

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5 Messages

1 y ago

I am having the same issue. We have been customers for several years as well. I was on the phone yesterday for 2 HOURS AND 44 MINUTES!!! and got nowhere. It's so frustrating. I spoke to about 8 different people and was told about 8 different things.  It's a shame that the price quoted to me by the salesman THAT CALLED ME isn't being matched. Apparently he made a mistake and will be reprimanded, however that doesnt help me at all with the price I am now locked in at for the next 24 months. I cant even go back to what I had because it will cost me even more. I'm so disappointed with Xfinity. I used to think they were great to work with until all of this!

XfinityAnna

Official Employee

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658 Messages

I am sorry to hear about your recent experience, @MS270.This is certainly never what we want for our loyal Comcast customers. I would be happy to help with your account. I understand the importance of getting the best plan at a great price. Let’s take a look together! You have reached the right team. 


Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

1 y ago

I agree, my husband and I have decided that we're just going to increase our cell phone package and cut the cord with xfinity, even though we've been with them since they took over from their predecessor. They think I'm joking. My contract ended, so my price jumped. Then the next month they give me some credits as I complained about so many outages. What do they do the following month? Raise my price again to something not worth it. We watch mostly what's on free to air anyways. DONE XFINITY! If you respond here, I won't see it, because I probably won't find this again.  Good luck to you JT9999 and anyone else on here.  

hwkn

Contributor

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65 Messages

1 y ago

I'm having problems getting a new deal too......my deal runs out in a week then my cost goes up  like $50 which is outrageous for what i'm getting.......no cable bill should be that expensive imho........if only I could stay on my old deal[not like them losing that $50 would kill their business].

Official Employee

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493 Messages

Hello @hwkn, thank you for taking the time to reach out to us. I myself like to make sure I am getting the best deal available and always like to keep my bills around the same price year by year. Could you please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account? WE'd love to take a further look at our available options.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
hwkn

Contributor

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65 Messages

The problem is there's a chat left over from a year ago and when I try to type something I get a red circle with a line it ......I cleared it out but I need a name to send the message to.

(edited)

Again

Expert

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27.7K Messages

@hwkn

If you read the last sentence of @ComcastAldrik's post he tells you who to send the PM to.  ;)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Official Employee

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493 Messages

@hwkn, is the option for "Xfinity Support" able to be typed or selected as a name to send the message to?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
hwkn

Contributor

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65 Messages

It shouldn't take 3 hours to get a deal........there are no deals only downgrades.........hopefully a deal will be available eventually I don't want to have to pay the higher price forever.

(edited)

Visitor

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2 Messages

1 y ago

I feel the exact same way. I have been with Comcast for over 15 years. Many of my friends have cut the cord on cable but I always stuck loyal to Comcast. They raised my bill over $25 a month recently bringing my bill to over $200 a month. I called because my exact plan for new customers is $99 a month. I didn’t even want the new customer rate just the rate I was paying before the increase and they said no. I spoke with my husband and we plan on cancelling. All Comcast cares about is getting new customers. It’s very obvious they don’t care about their existing customers. 

Official Employee

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448 Messages

Hey @user_48a184! I'm so sorry we made you feel that way. YOU are our first priority, NOT money. Please let me make this up to you by taking a second look to see if we can lower your bill. If you're willing to give me that opportunity please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

1 y ago

I feel the exact same way.  I’ve been a Comcast customer for over 15 years as well. Many of my friends have cut the cord on cable and I always stuck up for Comcast and stuck with them. My bill went up over $25 last month for same plan. The same plan is $99 for new customers. I called and spent over an hour on the phone with them including speaking to a supervisor. I explained that I don’t even want the new customer price and I understand they’re trying to get new customers but I just want my old plan price which was $25 cheaper. They said no and they would not budge. They officially lost a customer because I spoke with my husband and we are going to cancel. They care more about getting new customers than losing ones that have been loyal to them. 

hwkn

Contributor

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65 Messages

1 y ago

I was finally able to get a new deal with only a relatively slight increase[about $14 a month......not bad imho].........sometimes all it takes is perserverance and some patience to get what you're after.

(edited)

XfinityDevin

Official Employee

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731 Messages

@hwkn We are very thankful for the time you have spent working with us to find you a promotion that meets your needs. We appreciate being able to both earn and continue your valued business with us!

I see a lot of loyal customers here it means a lot that we can be your choice of providers. We are here 24/7 to assist with any and all account concerns including spending the time to find the right-fit service and value. I wanted to share a new program that we have to honor our loyal customers called “Xfinity Rewards” (Edit: Formatting). This is one small way to thank you all for your valued business and you earn rewards starting at day one. The longer you are with us, the more reward you get. I hope everyone can take advantage of this exciting new offer. Thank you and have a wonderful rest of your day (Edit: Formatting) 😊.Customer.Xfinity.com/Rewards

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
XfinityDevin

Official Employee

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731 Messages

1 y ago

@JT9999 We have still not heard from you after our request for a direct message. If you (Edit: Formatting) or any other user on this thread needs additional assistance we ask that you please start a new thread. This thread is now locked due to age.

(edited)

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