JT9999's profile

New Poster

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1 Message

Sat, Feb 6, 2021 6:00 AM

pricing out of control

Comcast customer for > 15 years. Prices have continued to increase and services continue to decease. monthly bill is now > $200. I called and chatted multiple times and have been told I am in the best price I can get. New customers are offered much better pricing.  Seems Comcast is not interested in keeping long term customers and only focused on new cusomers. Will be a losing business model in the end. They have lost my business and I am sure they are losing others. There are others options in todays world yet they continue to act like they are the only game in town.

Responses

New Poster

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3 Messages

6 m ago

I agree with you. The comapny is just a predator. 

New Poster

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2 Messages

6 m ago

Any suggestions on something different?? Comcast totally out of control never thought they’d get this bad.

New Poster

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2 Messages

6 m ago

Sure you can give me a better deal but that dosent stop all the taxes they put on this. This is what’s killing it. Sports taxes, broadcast fees taxes for this for that.

Official Employee

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139 Messages

6 m ago

Hi @JT9999. Welcome to the Xfinity forums! I know how important it is to find a cheaper promotional rate, and I would hate to lose such a long time customer. I would be happy to check with you and see if we do have any promotions you may be eligible for to help get a lower price, as our promotional offers do change regularly. Please send me a private message with your first and last name, as well as your service address so I can assist.

 

To send a private message, click my name "ComcastPeter" , then click "send a message".

 

 

Visitor

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3 Messages

15 d ago

I am having the same issue. We have been customers for several years as well. I was on the phone yesterday for 2 HOURS AND 44 MINUTES!!! and got nowhere. It's so frustrating. I spoke to about 8 different people and was told about 8 different things.  It's a shame that the price quoted to me by the salesman THAT CALLED ME isn't being matched. Apparently he made a mistake and will be reprimanded, however that doesnt help me at all with the price I am now locked in at for the next 24 months. I cant even go back to what I had because it will cost me even more. I'm so disappointed with Xfinity. I used to think they were great to work with until all of this!

Visitor

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1 Message

13 d ago

I agree, my husband and I have decided that we're just going to increase our cell phone package and cut the cord with xfinity, even though we've been with them since they took over from their predecessor. They think I'm joking. My contract ended, so my price jumped. Then the next month they give me some credits as I complained about so many outages. What do they do the following month? Raise my price again to something not worth it. We watch mostly what's on free to air anyways. DONE XFINITY! If you respond here, I won't see it, because I probably won't find this again.  Good luck to you JT9999 and anyone else on here.  

hwkn

Contributor

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57 Messages

11 d ago

I'm having problems getting a new deal too......my deal runs out in a week then my cost goes up  like $50 which is outrageous for what i'm getting.......no cable bill should be that expensive imho........if only I could stay on my old deal[not like them losing that $50 would kill their business].

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