pricing out of control

I agree with you. The comapny is just a predator. 

Hi @JT9999. Welcome to the Xfinity forums! I know how important it is to find a cheaper promotional rate, and I would hate to lose such a long time customer. I would be happy to check with you and see if we do have any promotions you may be eligible for to help get a lower price, as our promotional offers do change regularly. Please send me a private message with your first and last name, as well as your service address so I can assist.

To send a private message, click my name "ComcastPeter" , then click "send a message".

I am having the same issue. We have been customers for several years as well. I was on the phone yesterday for 2 HOURS AND 44 MINUTES!!! and got nowhere. It's so frustrating. I spoke to about 8 different people and was told about 8 different things.  It's a shame that the price quoted to me by the salesman THAT CALLED ME isn't being matched. Apparently he made a mistake and will be reprimanded, however that doesnt help me at all with the price I am now locked in at for the next 24 months. I cant even go back to what I had because it will cost me even more. I'm so disappointed with Xfinity. I used to think they were great to work with until all of this!

I agree, my husband and I have decided that we're just going to increase our cell phone package and cut the cord with xfinity, even though we've been with them since they took over from their predecessor. They think I'm joking. My contract ended, so my price jumped. Then the next month they give me some credits as I complained about so many outages. What do they do the following month? Raise my price again to something not worth it. We watch mostly what's on free to air anyways. DONE XFINITY! If you respond here, I won't see it, because I probably won't find this again.  Good luck to you JT9999 and anyone else on here.  

I'm having problems getting a new deal too......my deal runs out in a week then my cost goes up  like $50 which is outrageous for what i'm getting.......no cable bill should be that expensive imho........if only I could stay on my old deal[not like them losing that $50 would kill their business].

I feel the exact same way. I have been with Comcast for over 15 years. Many of my friends have cut the cord on cable but I always stuck loyal to Comcast. They raised my bill over $25 a month recently bringing my bill to over $200 a month. I called because my exact plan for new customers is $99 a month. I didn’t even want the new customer rate just the rate I was paying before the increase and they said no. I spoke with my husband and we plan on cancelling. All Comcast cares about is getting new customers. It’s very obvious they don’t care about their existing customers. 

I feel the exact same way.  I’ve been a Comcast customer for over 15 years as well. Many of my friends have cut the cord on cable and I always stuck up for Comcast and stuck with them. My bill went up over $25 last month for same plan. The same plan is $99 for new customers. I called and spent over an hour on the phone with them including speaking to a supervisor. I explained that I don’t even want the new customer price and I understand they’re trying to get new customers but I just want my old plan price which was $25 cheaper. They said no and they would not budge. They officially lost a customer because I spoke with my husband and we are going to cancel. They care more about getting new customers than losing ones that have been loyal to them. 

I was finally able to get a new deal with only a relatively slight increase[about $14 a month......not bad imho].........sometimes all it takes is perserverance and some patience to get what you're after.

@JT9999 We have still not heard from you after our request for a direct message. If you (Edit: Formatting) or any other user on this thread needs additional assistance we ask that you please start a new thread. This thread is now locked due to age.