4 Messages
Payment was returned
Just spoke to customer service and chat and no one can give me an answer. 5 employees laters with 5 different answers. Payment was pulled on the 8th. Bank returned it to you, when will you pull payment again. My account still says it was received but bank says they sent it back. The payment was made through a chat for automatic withdrawal through checking account. Please someone give an answer. Do not want to make double payments and then wait months for a refund.
XfinityFrank
Official Employee
•
1.3K Messages
2 months ago
Hi there, @user_fz94wj! Thanks for reaching out to us here on the community forum! I see that you've made a few posts about this issue, and we did respond to those posts:
https://forums.xfinity.com/conversations/customer-service/payments/67a82814080c441825c7e583?commentId=67a8b137080c441825c80325
https://forums.xfinity.com/conversations/billing/nsf-returned/67a932c213251773754535f9?commentId=67a93d56b3bf6516fb4f8055
https://forums.xfinity.com/conversations/billing/nsf-returned/67aba0e0b3bf6516fb4fe6b2
We mentioned that we typically make 2 attempts. Some institutions allow for a third, but that is not very common. If you have questions on the payment status we recommend you consult with your bank. Hope this helps!
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