Payment Arrangement

Hello,

my bill is past due so it gave me the option to set up a payment arrangement. I did but it’s still not restored after 2 hrs and it doesn’t let me chat with anyone or talk to a live person. What do I do?

Responses

XfinityArmand

Official Employee

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2.1K Messages

2 years ago

Hi there @user_d9fa9f. Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice you billing concerns. We are glad to hear from you and happy to assist in any way that we can in order to address this for you. We see that you have taken the time to shoot us a message, and we will follow up with you there.

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user_d9fa9f

Visitor

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5 Messages

2 years ago

I am enrolled in the installment plan but my services are disconnected. The backend team advise it will process but to reach out to customer service to restore. I can’t contact anyone directly in customer service.

Note: This comment was created from a merged conversation originally titled Installment Plan

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XfinityPeterH

Official Employee

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1.9K Messages

@user_d9fa9f we have responded to your message and will continue to provide you with support in private. Thank you for working with us.

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2 years ago

0

Billing

user_d9fa9f

Payment Arrangement

XfinityArmand

user_d9fa9f

XfinityPeterH

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