RClem's profile

New Poster

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1 Message

Mon, Oct 12, 2020 7:00 PM

Payment Arrangement

Covid-19 payment extension zero help!

@ComcastTeds
The fact that customer service is telling me that I cant have an extension to pay my bill is terrible. I had a claim with Comcast “tell Ted”and can never reach the person that leaves an extension number to call. I have exorbitant charges on my bill that I should not be responsible for when this internet service did not work. I get charge service fees return fees and late fees. I have been struggling due to the pandemic and despite my struggles, still trying to pay and can’t even get an extension. I am a loyal customer and haven't asked for much. But the customer service at xfinity is terrible, chat is unhelpful and phone support service is the worst. . We are still in the middle of a pandemic and I have a child in virtual school and can not loose internet service. Its crazy how these people treat us after being in contract with them for years and paying non stop. As soon as this contract ends im running far away from xfinity and never recommending them to anyone. I have been told that Fios tv is way better and they treat customers better then this. I am going to look into taking my business elsewhere.

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ComcastTeds

Official Employee

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18.9K Messages

7 m ago

@RClem 

 

Apologies for the issue and the experience that you described above.

 

Loks like your payment arrangement date was recently moved to 10/22 at your request. 

 

As a courtesy, we've credited your account for any late fees, convenience fees and reactivation fees incurred over the past 24 months. There is no now currently no balance due.  

 

 I hope that helps and hang in there.

I am an Official Comcast Employee.
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New Poster

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1 Message

7 m ago

I too need a payment extension by maybe 2/3 days until a check goes through. How can I do this?
ComcastTeds

Official Employee

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18.9K Messages

7 m ago

@Saigeew 

We know your Xfinity service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill for Xfinity TV, Internet, Home or home phone services:

  • Log into xfinity.com/myaccount
  • Select Billing, then Bill and Payment Settings
  • Click on Schedule a Payment
  • Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).

 

Thanks for your patience. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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2 Messages

7 m ago

@ComcastTeds I recently removed some of my services due to me struggling to pay my bill. I am working on trying to pay back my past due balance, but it would help if I could spread it out over a few months. Is there any way to set up an arangement like this? Also, I was in contact with customer service multiple times this month to get payment extensions, but twice my service was disconnected again and I had to call to get it reactivated. Very frustrating!

ComcastTeds

Official Employee

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18.9K Messages

7 m ago

@fiegs3386 

Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.

 

As a courtesy, I have credited back any late charges and reactivation fees incurred over the past 24 months. I hope that helps in making the overall balance due by 11/7/2020 more manageable. 

 

Those credits will post overnight and will be available to view in My Account. 

 

Thanks for your patience and hang in there.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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2 Messages

7 m ago

Thank you! That does help.

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