@user_218fx2 I’m sorry to hear you're having an issue with logging into the app to pay your bill. Can you uninstall and reinstall the app and try again?
Also have you tried using the web browser to pay at https://www.xfinity.com/overview?
Thank you for confirming! Have you attempted to clear your preferred browser's cache and cookies or tried reaching the same page on a different browser?
user_3qzdz7 Thanks for letting us know. Have you attempted any of the troubleshooting steps outlined above?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_3qzdz7 Gotcha. Have you been able to pay your bill by calling our Payment IVR at 1-800-XFINITY?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_3qzdz7 The Payment IVR is an automated system that allows you to pay your bill without talking to a human.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Pay your bill using Comcast's automated phone system
You can make a payment by signing in to your account.
Information required to pay through the automated phone system
Billing account number
Xfinity Voice number (phone number associated with the account)
If using credit or debit:
Credit or debit card number
Expiration date
Card validation value (CVV)
The CVV is a three-digit number located on the front of American Express cards (four digits) and on the back of all other cards.
If using a checking or savings account:
Checking or savings account number
Nine-digit bank routing number
Steps for payment through the automated phone system
Call 1-800-XFINITY (1-800-934-6489).
Select prompt #2 for Billing and Payments.
Follow prompts to pay your bill.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Just tried it again, #2 no longer works and it asks you what your need. The response "Pay Bill" gets you (paraphrasing) "That to insure the security of our customers you can no longer pay bills over the phone).
Hmm getting the impression you are just another AI response, that's a bit behind in its programing!
user_3qzdz7 Thanks for the update. Man, being AI would be wild, snappy comebacks, infinite facts, and no need to Google anything ever, but on the other hand that would be too much knowledge. Sometimes payment on our IVR are limited but I can assure you it is still an option. With that said we can take a deeper look at your account and make sure everything has been covered as far as troubleshootings and if needed submit a ticket. Please feel free to send us your full name and complete address via our Direct Message:
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_3qzdz7 thanks for confirming the payment was able to be made. I did investigate further and found this is a known issue, and there is an open engineer ticket: SI073127853. The current work around is to refresh the page to see if that clears the error (for anyone else who may be having similar issues), Please let me know if you need assistance with anything else.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityKei
Official Employee
•
1.6K Messages
2 days ago
@user_218fx2 I’m sorry to hear you're having an issue with logging into the app to pay your bill. Can you uninstall and reinstall the app and try again?
Also have you tried using the web browser to pay at https://www.xfinity.com/overview?
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user_3qzdz7
Visitor
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6 Messages
14 hours ago
I've been getting the same for the last week!
Still not fixed!
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user_3qzdz7
Visitor
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6 Messages
14 hours ago
No, not looking forward to the usual hour or more and multiple calls it takes to get to a real human!
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user_3qzdz7
Visitor
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6 Messages
13 hours ago
Ahh, calling that Comcast number gets you the message that you can no longer pay bill over the phone and refers you to the web site.
That doesn't work!
FYI, you might have a look at the first post on this forum. It'll inform you "Quick Pay" over the phone payment has been discontinued!
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user_3qzdz7
Visitor
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6 Messages
13 hours ago
Just tried it again, #2 no longer works and it asks you what your need. The response "Pay Bill" gets you (paraphrasing) "That to insure the security of our customers you can no longer pay bills over the phone).
Hmm getting the impression you are just another AI response, that's a bit behind in its programing!
1
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user_3qzdz7
Visitor
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6 Messages
11 hours ago
I'll do that, but FYI, it looks like someone fixed the problem.
I was just able to pay my bill.
Thanks
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