Regular Visitor
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2 Messages
Paperless billing
I just received an e-mail that says I will be switched to paperless billing on February 10, 2021. I did not request this change.
I would like to continue to receive my bills in paper. Will this be possible?
Responses
Accepted Solution
ComcastJoeTru
Official Employee
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6.7K Messages
6 m ago
Hi ChiefTW. Thanks for visiting and posting on our Forum. On February 10, 2021, you can go to My Account and opt out of paperless billing.
To read more about your options please visit the Best Answer here: https://comca.st/3h9dhmY
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jhallappraisals
Contributor
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28 Messages
6 m ago
NO! WE DO NOT WANT PAPERLESS BILLING.
We have been Xfinity customers for probably over 20 years now.
We specifically prefer providers whom provide paper bills in the mail.
DO NOT CHANGE TO PAPERLESS FOR EVERYONE.
This should be a customer option, not a dictate from Xfinity corporate.
Rescind the notice! We do not want paperless billing!
We want the bill in the mail. We support paper and the post office!
Paper billing keeps corporations honest. We demand paper billing.
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paganmetalfan
Frequent Visitor
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7 Messages
6 m ago
Look at this answer: Starting February 10, 2021, your account will be switched to paperless billing... looks like after the 15th you can switch it back.
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tjj1956
Frequent Visitor
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8 Messages
6 m ago
Call Customer Service and complain. Every xFinity customer needs to complain about the terrible way this company communicated this opt-out choice!
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user_4d2862
Visitor
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2 Messages
2 m ago
Really unhappy about the automatic switch in paperless billing, absolutely NO EMIAL STATEMENTS OR REMINDERS, internet turned off because we didn’t get a bill to pay. Three and a half hours later of trying to figure out the problem and a message pops up on my computer screen that looks like a scam saying our account is past due and the service is turned off. WHAT!!!
So I think it’s our fault for missing the emails. I never in the past put it on automatic pay because they can’t be trusted to not jack up our bill without notice. We get a paper statement and review it each month. How could you miss paying you ask? Well when there is no reminder, out of sight out of mind seem to fit here.
Another example of very poor and shoddy business practices. And all your sugar sweet customer service people don’t solve the problem of your business ethics.
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