ChiefTW's profile

Regular Visitor

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2 Messages

Tue, Dec 15, 2020 3:00 PM

Paperless billing

I just received an e-mail that says I will be switched to paperless billing on February 10, 2021. I did not request this change.

I would like to continue to receive my bills in paper. Will this be possible?

Responses

Accepted Solution

Official Employee

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6.7K Messages

6 m ago

Hi ChiefTW. Thanks for visiting and posting on our Forum. On February 10, 2021, you can go to My Account and opt out of paperless billing.

 

To read more about your options please visit the Best Answer here: https://comca.st/3h9dhmY

Contributor

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28 Messages

6 m ago

NO!  WE DO NOT WANT PAPERLESS BILLING. 

We have been Xfinity customers for probably over 20 years now.

We specifically prefer providers whom provide paper bills in the mail.

DO NOT CHANGE TO PAPERLESS FOR EVERYONE.

This should be a customer option, not a dictate from Xfinity corporate.

Rescind the notice!  We do not want paperless billing! 

We want the bill in the mail.  We support paper and the post office!

Paper billing keeps corporations honest.  We demand paper billing.

Frequent Visitor

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7 Messages

6 m ago

Look at this answer: Starting February 10, 2021, your account will be switched to paperless billing... looks like after the 15th you can switch it back.

tjj1956

Frequent Visitor

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8 Messages

6 m ago

Call Customer Service and complain.  Every xFinity customer needs to complain about the terrible way this company communicated this opt-out choice!

Visitor

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2 Messages

2 m ago

Really unhappy about the automatic switch in paperless billing, absolutely NO EMIAL STATEMENTS OR REMINDERS, internet turned off because we didn’t get a bill to pay. Three and a half hours later of trying to figure out the problem and a message pops up on my computer screen that looks like a scam saying our account is past due and the service is turned off. WHAT!!!

So I think it’s our fault for missing the emails. I never in the past put it on automatic pay because they can’t be trusted to not jack up our bill without notice. We get a paper statement and review it each month. How could you miss paying you ask?  Well when there is no reminder, out of sight out of mind seem to fit here. 

Another example of very poor and shoddy business practices. And all your sugar sweet customer service people don’t solve the problem of your business ethics. 

ComcastJen

Official Employee

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193 Messages

I can definitely understand how frustrating it is to be without services especially if you did not receive a billing statement! I would be happy to take a look at the enrollment details for our Ecobill Paperless Statements. Typically, all paperless billing would be enrolled through the Xfinity Website or app. I would also recommend checking the website or app to ensure that we have the best e-mail address for you to make sure you are getting those notifications! I definitely do not want you to miss any important communication in the future! We would be happy to check on that as well if you would like to go ahead and send us a Private Chat! 

 

Here is a link outlining how to turn off paperless billing to ensure you get those physical bills again in the mail, https://comca.st/3sTEFd8. You would just follow the steps in the article but toggle Paperless Billing to the Off position. Even if you're not enrolled in Paperless Billing, you can log in to My Account to view, download, and print your bill online! 

 

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