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user_260585
1st Topic

Visitor

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2 Messages

Thursday, June 12th, 2025

Overpaid bill - Refund Request

Hello! I accidentally overpaid my bill for the month of May. Currently, the balance on my account reflects a negative amount, as it is expected to be issued as a credit towards my next bill. However, I would like to request for a refund back to the original method of payment. Please let me know what I need to do to begin this process. Thank you. 

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Updated 

7 days ago

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XfinityDena

Official Employee

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3.6K Messages

3 months ago

@user_260585 I have over paid bills previously so I know it can happen. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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user_260585

Visitor

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2 Messages

Sent! Thank you so much 

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3 months ago

0

XfinityKassie

Official Employee

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2K Messages

user_260585 I have received your DM, and look forward to working with you today! 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

user_iwzvue

Visitor

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1 Message

@XfinityDena​ I'm looking for more of the same! I paid earlier than an intended payment arrangement processed and now need that previously scheduled payment refunded. Thank you!

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16 days ago

0

XfinityJeff

Official Employee

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137 Messages

Good morning @user_iwzvue, I hope you are having a good day. You have reached the right team that can a look at the account for you and see what can be done in regard to the payment. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

0

user_irxldi

Visitor

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4 Messages

2 months ago

I need a reversal of ach overpayments accidently overpaid

2

0

user_irxldi

Visitor

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4 Messages

Comcast is uncooperative and will not assist me in resolving this. In this economy I cannot let comcast keep three payments for the same bill. They need to do the right thing and reverse the overpayments so my bank accoint is not overdrawn. 

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2 months ago

0

XfinityJanelle

Official Employee

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1.8K Messages

Hey @user_irxldi , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your over payments. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_irxldi

Visitor

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4 Messages

2 months ago

Comcast is uncooperative in assisting me with a reversal of overpayments made on July 14,2025. Three payments were applied to one bill thus overdrawing my bank account. I refund is necessary to correct this. Please help. 

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user_irxldi

Visitor

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4 Messages

Also it is impossible to direct message for assistance. I already spent over an hour on the phone with a comcast rep on July 15, 2025 and got nowhere. 

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2 months ago

0

user_lo9xwg

Contributor

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21 Messages

7 days ago

Have you had any luck actually resolving and getting your refund? I am in a similar situation but for overcharges taken from my account for a post-cancellation period I shouldn't have been billed for but have received the most ridiculous responses from customer service trying to pin down an answer on my refund. Last week, I was chatting with an agent via chat and he had a rep call me to give me"verbal consent" for my refund (insisting he couldn't initiate it without my verbal consent and because he was just a chat agent, he couldn't call me for it himself) and the person he connected me to on the phone started LAUGHING when I told her what he had told me. She called him a liar and told me he was full of "lies, lies and more lies" when I kept reading her his responses to me. Eventually, when I asked him how to file a formal complaint, he just disconnected my chat. Hopefully you've been able to find someone at this company with some integrity - there has to be at least one (right?).

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