Visitor
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2 Messages
Overpaid bill - Refund Request
Hello! I accidentally overpaid my bill for the month of May. Currently, the balance on my account reflects a negative amount, as it is expected to be issued as a credit towards my next bill. However, I would like to request for a refund back to the original method of payment. Please let me know what I need to do to begin this process. Thank you.
XfinityDena
Official Employee
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3.3K Messages
1 day ago
@user_260585 I have over paid bills previously so I know it can happen. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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