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user_260585
1st Topic

Visitor

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2 Messages

Thursday, June 12th, 2025 8:04 AM

Overpaid bill - Refund Request

Hello! I accidentally overpaid my bill for the month of May. Currently, the balance on my account reflects a negative amount, as it is expected to be issued as a credit towards my next bill. However, I would like to request for a refund back to the original method of payment. Please let me know what I need to do to begin this process. Thank you. 

Question

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Updated 

18 hours ago

27

3

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XfinityDena

Official Employee

 • 

3.4K Messages

1 month ago

@user_260585 I have over paid bills previously so I know it can happen. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

2

user_260585

Visitor

 • 

2 Messages

Sent! Thank you so much 

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1 month ago

0

XfinityKassie

Official Employee

 • 

1.9K Messages

user_260585 I have received your DM, and look forward to working with you today! 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

user_irxldi

Visitor

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4 Messages

18 hours ago

I need a reversal of ach overpayments accidently overpaid

2

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user_irxldi

Visitor

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4 Messages

Comcast is uncooperative and will not assist me in resolving this. In this economy I cannot let comcast keep three payments for the same bill. They need to do the right thing and reverse the overpayments so my bank accoint is not overdrawn. 

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18 hours ago

0

XfinityJanelle

Official Employee

 • 

1.7K Messages

Hey @user_irxldi , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your over payments. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

18 hours ago

0

user_irxldi

Visitor

 • 

4 Messages

18 hours ago

Comcast is uncooperative in assisting me with a reversal of overpayments made on July 14,2025. Three payments were applied to one bill thus overdrawing my bank account. I refund is necessary to correct this. Please help. 

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user_irxldi

Visitor

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4 Messages

Also it is impossible to direct message for assistance. I already spent over an hour on the phone with a comcast rep on July 15, 2025 and got nowhere. 

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18 hours ago

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