Visitor
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2 Messages
Outages
In the last 2 weeks my internet, and less frequently my TV, has been out equally as much as they have worked. I just checked and I am not eligible for a credit but I should be. Just this month alone, here are some of the dates it was down 3/10, 3/12, 3/13, 3/15, 3/18. And not just blips in service, it is down for hours. I am not very happy about the bill I will be paying that has also gone up due to increases in your fees. I pay for a service and am not seeming to be getting what I pay for.
Responses
ComcastKatieMS
Official Employee
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131 Messages
2 m ago
Hello @user_2294f3, I do appreciate you taking the time to create this post to let us know about the service interruptions you are experiencing. We want our customers to always have the best connection available, and would love the chance to both look into why services are going offline as well as look to see if you would be eligible for any credits to cover your downtime. Can you please send Xfinity Support a private message with your first and last name using our chat (peer to peer) service by clicking on the chat icon in the top right corner of the page? Once you hit that chat icon, you'll be able to initiate a new chat with us so we can continue helping out there. We look forward to meeting you there!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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user_2294f3
Visitor
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2 Messages
2 m ago
Thanks for the reply Katie. I will have to try later because that chat page does not want to seem to load for me.
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user_1ea486
Visitor
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1 Message
1 m ago
I’m tired of the constant intermittent wi-fi outages. I just spent almost an hour on the Xfinity chat forum. The person wanted to access my devices to see if they were the problem. No way am I allowing an unknown person access to my phones or tablets. Scheduled a service appointment for Tuesday, April 13, 2021.
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user_870736
Visitor
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2 Messages
1 m ago
Dear XFinity-
I have my overpriced bills paid monthly on time. Can you provide service as well as I pay my bills and as worthy of the prices you charge? The ongoing issues in our neighborhood are not only ridiculous but your response is unacceptable. ENOUGH is enough. Either you fix the problem once and for all or you provide credit for ongoing interruptions.
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