Outage September 2

This is my third time trying to do this. It's taking a lot of my morning now. I'm writing because I'm trying to get credit and it won't give it to me for yesterday's outage which Xfinity texted me about, although I was well aware because I didn't have any services all day until dinner time. I've only ever had two times and not in this. . Like $6 credits. I haven't exceeded any limits and I met all the qualifications. I have been with Comcast Xfinity for I don't know quarter of a century and I'm a good customer. As I said above my work was greatly impeded by the outage and I want my credit. 

I thank you.