Visitor
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2 Messages
NOW TV - added without my consent (additional $20/month)
Just received several surprise emails from Xfinity.
"Thanks for reaching out to Xfinity"
"Here's the article you requested" (about 10 of these)
"Thanks, here is your Xfinity order confirmation" (or "Your updated service order is confirmed")
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To state the obvious.
I did not request any changes to my account.
I did not request any new service to be added.
I did not confirm any changes to my account (because I didn't request changes).
I did not request any articles.
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So why was this NOW TV added as a service to my account without my consent?
This might be a violation according to the Consumer Protection Act.
And looks like some folks filled FCC complaints about this.
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So my requests to Xfinity are:
1. Remove this Now TV service from my account immediately.
2. Explain why/how it was possible so this service was added without my consent.
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ps:
I found several other complaints about exactly the same thing. Sounds like a real fraud scheme is going on ...
Reddit - Now TV subscription plan added to my account without my consent - 2024 June
Reddit - XFinity added "Now TV" to my bill without my consent - 2024 December
Reddit - Getting Charged for NOW TV? - 2025 June
Reddit - NowTV Charge? - 2024 May
Reddit - NOWTV subscription added to plan without my consent? - 2024 February
Reddit - Added services i never ordered. - 2024 October
Reddit - Plan change fraud - 2025 August
Xfinity Forum - Surprise $20 NOW TV charge - 2024 December
Xfinity Forum - Our bill charge did not reflect updates we made to our plan - 2025 April
Xfinity Forum - NOWTV added to my account without permission - 2024 August
Xfinity Forum - Being charged for NowTV? How to remove without messing ... - 2024 June
XfinityMarshante
Official Employee
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768 Messages
1 day ago
Hello @user_uuzb3t, thank you for taking the time to leave a post. Sorry to hear about the experience you encountered with changes to your account that you didn't request. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_8le2gv
Visitor
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1 Message
23 hours ago
This also happened to me , seems like you all are trying to take advantage of people who don’t pay attention to their automatic payments. Huge scam- makes me want to leave xfinity .
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