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Monday, December 16th, 2024 2:46 AM

Surprise $20 NOW TV charge

I signed up for Xfinity internet, but my billing statements include a $20 fee for NOW TV. I did not sign up for, request, or even discuss NOW TV with any sales representative when getting set up for internet. I also was not asked permission to add this service/charge let alone get notified about it. I had to look at the billing statements to find out and that has only been after a couple of billing cycles. I want this service/charge removed - and I expect my resulting monthly total to actually just be $20 less instead of some other bogus math like they remove a current discount or increase my rate because I'm not "bundling" thus resulting in the same if not higher monthly total. 

My plan on my account webpage notes that I have a Fast Xumo Stream Box, which I don't. I have the Wifi gateway. Meanwhile, my plan on the Xfinity app shows it correctly with my device as the Wifi Gateway. So something is clearly wrong and I will remain suspicious of foul play by Xfinity until they prove me otherwise. 

Official Employee

 • 

2.8K Messages

5 months ago

Good afternoon, user_yaa05n! You are at the right place for assistance with your package. Anytime we make a change, we send an order approval that lists all services and prices in detail that you have to approve before we can make a change to your account. We want things to be exactly as you want them and will get the corrections made with you. 

Let's get your account perfect! Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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