Hey @user_zsahns, Thank you for visiting our Xfinity Forums Community support page. I would recommend visiting our 'Manage your saved payment methods' support page where it will provide steps on how to update the stored payment information. If the card is linked to Automatic Payment method, you may need to turn off Automatic Payments, add the new payment information, and turn Automatic Payments back on. Please give these steps a try and let us know if you run into anything.
XfinityDemitrius
Official Employee
•
1.9K Messages
2 days ago
Hey @user_zsahns, Thank you for visiting our Xfinity Forums Community support page. I would recommend visiting our 'Manage your saved payment methods' support page where it will provide steps on how to update the stored payment information. If the card is linked to Automatic Payment method, you may need to turn off Automatic Payments, add the new payment information, and turn Automatic Payments back on. Please give these steps a try and let us know if you run into anything.
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