I'm being charged for a bill that has been discontinued and a new bill plan in place. I have the bill and verification letter. I'm not paying for the discontinued bill.
Welcome to the community forum, user_kl8eeh, and thanks for commenting! I'd be concerned if I was being charged for something I thought was cancelled too, so I completely understand reaching out. Our team can absolutely look over the bill with you to see what didn't stick! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
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• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Hello, @user_b121d4 thank you for taking time to reach out over Xfinity Forums. I completely understand wanting to view your statements, and see that one of my great coworkers had provided a helpful document on how to view statements when logging in to your account.
I was able to locate an additional article that has a little more detail with viewing the billing history as well: https://www.xfinity.com/support/articles/view-xfinity-billing-history
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Official Solution
XfinityPeterH
Official Employee
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2.9K Messages
27 days ago
How to view your Xfinity bill online
(edited)
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EG
Expert
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119.5K Messages
27 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_kl8eeh
Visitor
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2 Messages
20 days ago
I'm being charged for a bill that has been discontinued and a new bill plan in place. I have the bill and verification letter. I'm not paying for the discontinued bill.
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user_b121d4
Visitor
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1 Message
19 days ago
i would like to see my statement please
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