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user_35urd8
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2 Messages

Tuesday, August 27th, 2024 5:10 PM

My bill has increased from $76 to $106 abruptly

Hi, I have been using the same internet option for two years, and this month is the first month of the third year. I haven't changed anything, but my bill has increased by $30 without any notification. Since I found there were some people experiencing the same thing recently, I don't think this is my personal issue. I would like to know the reason, and I want to change my option if nothing's wrong and the price has just increased like that. Thank you for your help.

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3 months ago

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XfinityFrank

Official Employee

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1K Messages

3 months ago

Hi there, @user_35urd8! Thanks fore reaching out to us here on the Community Forum! It sounds like you may have come off of an introductory or promotional rate. We conveniently list the promotions and discounts on your bill each month, so you can be aware of when pricing changes. If you take a look at your billing statements, underneath the services, in green text, you should see your discounts and their duration. Check out your prior month's statement, and you should see what I'm referring to. Here is a link with directions in case you need it : https://www.xfinity.com/support/articles/view-xfinity-billing-history  If that is not what happened, let me know, so we can take a further look. Thanks! 

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user_35urd8

2 Messages

@XfinityFrank​ Thank you for your swift response. I found two promotions had expired, which led to an increase in billing. Now I understand why it increased, but paying more than $100 for the internet is kind of burdensome to me as a student. For this reason, I want to change my plan and I wonder if I can get similar promotions by changing my plan. In addition, can you please let me know if there are any promotions or discount options for students? Thank you so much for your time on this matter.

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3 months ago

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XfinityPeterH

Official Employee

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1.5K Messages

@user_35urd8 I am not even a student but I can relate to bills for entertainment over $100 being burdensome. Our team is here and happy to review offers with you that your account qualifies for. Please send us your full name and complete address in a direct message:

(Full credit to @BruceW for this excellent explanation!) 


"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:


 • Click "Sign In" if necessary


 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 • Click the "New message" (pencil and paper) icon


 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 •  - An "Xfinity Support" graphic replaces the "To:" line


 • Type your message in the text area near the bottom of the window


 • Press Enter to send it


See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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