abbypatch's profile

Contributor

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34 Messages

Mon, Jun 20, 2022 8:23 PM

Lost 3 channels and rate increase

Yep. Nothing replaced WPVI (Philadelphia), WGAL (Lancaster), or WWOR )MYTV, yet they increased the cost. In my area, WPVI and WGAL were ageless...from the 70s when cable first came into the area. I watched WPVI every morning for the news and weather  and WGAL every day when my husband worked down in that area. 

Now those 3 stations are listed as SLTE5. [Edited: "Language"] is that? i waited to see what was going to be added instead of those 3 stations but nothing, but who cares says Xfinity. We're raising your rates anyway. This is NOT fair. I would be long gone if my husband could understand how to use streaming services. so I'm stuck. Yet the payment I have to make every month is almost HALF my Social Security check and I just can't afford it. So thanks Xinfity/Comcast. Bad enough I had trouble with the TV and internet for 2-3 years  and you guys didn't believe me when I told you what was wrong. No, you spent weeks off and on trying to figure it out and now I'll be paying higher cost and probably late fees.   

Oh, another thing: Supposed to be getting 200 mbps but never have. At the most, I have 56 upload and 24 download. Wow! Never got the new mbps when it was only 100 mbps either. Asked about it and ignored. Great customer service!

Official Employee

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365 Messages

13日前

Hey @abbypatch, thank you for reaching out to Xfinity Support on our forums. As the broadcast industry’s business environment and practices regarding the carriage of out-of-market broadcast stations continue to change, we have to assess and adjust our channel lineups to reflect these carriage changes. As such, some of the out of market channels have been changed.

WGAL channels 8/1008 have been replaced by WBRE 3; HD 808/1028. WPVI channels 6/1006 have been replaced by WNEP 2; HD 806/1016. WWOR channels 20/1009 have been replaced by WQMY 19; HD 813/1053. WPVI channels 6/1006 has been moved to 1197. We apologize if the changes have impacted what you were wanting to view.

 

With everything in the world starting to get more expensive, I certainly understand needing to keep the costs down. I'd love to help find some cheaper options for you as well as get your internet service fixed. Can you send us a direct message so I can help?

 

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

abbypatch

Contributor

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34 Messages

@XfinityNicolas​  I clicked on Direct Messaging but there is not "pen and paper" on the next page. There is a blank screen except for "conversations" in a box but nothing happens by clicking on that. I am signed in. So, I cannot direct message, now can I? 

As for WBRE, WWOR and WPVI replacements, they've always been in the channel lineup so they aren't really replacements. 
As for increase in price...who are you kidding? There is a price increase every January and June every year ever since Xfinity took over the cable system.   

Official Employee

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820 Messages

What browser are you using to access the forum? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
abbypatch

Contributor

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34 Messages

I think it's Google. I don't really use a browser that often as I use FVD and have my daily go-to's listed there with just one click.

Official Employee

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820 Messages

Got it! Our messaging is most compatible with Google Chrome. This may be why you cannot access the messaging. Im sorry this is happening. If you are signed into the forum the option should be in the top right corner. Are you able to post a screenshot of what you see?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
abbypatch

Contributor

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34 Messages

I finally got the direct messaging up a couple days ago. There's no pen and paper just a square. That's what took me to Direct Messaging.

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