I'VE HAD ENOUGH - Price Gouging By Xfinity/Comcast

I've tried all of the above - my point is the chat rep I spoke to last told me "I was getting pods with XFi Complete at no additional cost. Also the cost would be $289". The emails I received from Xfinity told me if I had my bill auto deducted - (I've had my bill automatically deducted for a couple years now) I'd get a $10 discount and "be sure to look for that discount starting this month"!! Fluff emails instead of telling me I'm getting an increase!! And I didn't ask for Xfi Complete or pods. . .I absolutely don't want to purchase them. I don't like being lied to and then they want me to review them, I disconnected because I'd rather do that than give them a "bad review" but there's no reason to lie. I simply called to see how to lower this bill.

Tired of the price increases - even though I've had the service for 25 years. I expect a increases with anything especially in this economy but to be paying $318 for cable, wifi, and a land line I don't even want is too much. I ask about dropping it and they tell me to keep it because it will cost more if I drop it! Crazy responses. I guess I'm just trying to warn other customers that loyalty is completely meaningless. I will downgrade or cut out the service entirely. Most of my friends and coworkers I've spoken to about the enormous cost have already dropped Xfinity/Comcast and gone to T-Mobile internet/Wi-Fi or Verizon and some are using ISP with Wi-Fi. Any one of those are considerably less expensive and just as good.  I appreciate the responses but none of them have addressed the fact that you can't reach Xfinity without jumping thru all kinds of hoops, and if you chat with the chat reps, you get lied to. This is certainly not the first time I've been lied to by a chat rep. And it takes forever to get through a chat conversation or if you're fortunate to actually talk to a human on the phone, that's another hour of your time and the last few years have done absolutely no good.  

@KCurtis2, we hate to hear you feel this way and I truly apologize for any inconvenience or frustration you have experienced trying to get your concerns addressed. I absolutely understand the importance of having a manageable bill, as well as having the services you want most. I promise my team is here to support you and would love to further address all of your issues/concerns, and see what options we have that better suit your overall needs. We certainly do not want to lose you as a customer, so I would like to assist you further via a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Are you kidding, Xfinity?

What people want is a genuine customer service person, in America, with the authority to rescind price gouging. 

Publish a phone number to well- trained customer service people. 

@user_01hgvi I know for myself, I like to save as much money as possible on my bills so I totally get where you're coming from. As a corporate team, I can tell you our options are the same across the board at every level. We are not able to alter promotions, packages or pricing at our discretion in any way and all pricing is set in our systems. I know this isn't the answer you're looking for and for that, I am very sorry. We always will make sure we're offering you the best possible promotions that we have available at any given time. Our priority is to save you as much money as possible when you are reaching out. I would be happy to take a look at your account or if you feel more comfortable and would like to call, you can contact Xfinity by calling 1-800-266-2278.

Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account.  You can also set up the services directly from the website. 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

Hello @user_3f849b, thank you for the detailed post regarding your concerns, I've love a chance to work with you on all of these. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I tried to reply to your snide remarks earlier insinuating I was incapable of reading my bill but for some reason it was deleted. I suggest you try being respectful and kind or at least helpful! The last thing I needed to read was your insensitive response!! I read my bill every month but I get a text/email first, then I have to sign into my account, find the bill, download it to pdf format, look line-by-line for the "surprise increases"!  It's not the first increase in the last few months - and your response has nothing to do with my point about being lied to by chat reps and customer service reps. I get tons of emails from Comcast and since they're sending all the sales and fluff emails, why shouldn't they tell us when we're getting another increase!!! No response from you is needed, in fact, I hope to never get a response from you, ever again. You weren't the least bit helpful. You probably cinched my decision to look elsewhere more than ever. Can't imagine why they would let you comment on a forum!     

This is definitely not how we want you to feel. @KCurtis2 We would surely miss your business. Please feel free to send us a direct message if you change your mind. We can help.

Our team is able to help, user_s4kdd0. We want your plan to be a perfect fit for your household needs at the lowest possible rate. We will do everything possible to help.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

and another that this is [Edited: "Language"] why do we have to rent equipment or buy our own just to use the service we are paying for every month to begin with. that should be xfinity problem not ours we are already getting ripped off with high monthly bills to watch 185 channels that maybe 30 are only even worth watching and they stick us crazy modem and cable box rentals ? come on already.  there are other competitors where they dont charge for rental equipment fyi

@andy1272​ I unfortunately spoke with two different people this morning - one was in a foreign country but she did at least have some tech knowledge. The other was the loyalty department and the crazy thing is after speaking to all these different people, the most they can save me even dropping down to basically local channels, I only save $60 a month - wifi alone is $133+ because they said we couldn't stream or have cameras, computer, phones running without having 1200 gigs+ of wifi!! That seems insane to me but she said it's only $10 less to go down to 1000 gb and another $10 less to go down to 800 gb. The fees charged for sports and tv are approx $70 alone and that's what they get charged so they charge it back to us - I have wasted so much time. My only alternative is to go with someone else entirely. But they said I'd regret it if I went with TMobile $50 or ATT Fiber because they downgrade you on weekends during peak times. I give up, think I'm going to do it anyway. What is the point of saving $60 per month to go down to having only local channels!? No one can watch as many channels as I have but to only watch local channels is ludicrous!   

Hello @KCurtis2! We would hate to see you leave and would be more than happy to double-check options to see if we have anything that fits your needs and budget. If you are inclined to do so, 

please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started. Thanks!