Visitor
Issues with my trade in
@XfinityAirelle I am having the same issue. I traded in my phone for the iphone 17 pro and upgraded to premium unlimited, and the promotion said I would get the iphone 17 pro free over 24 months. I have not received any credits and I have paid 4 bills so far in full with the discount not showing up on my upcoming 5th payment either.
XfinityOrlandoM
Official Employee
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2.9K Messages
7 hours ago
@user_twft1m
While we can certainly appreciate your desire to receive immediate assistance with your issue, sending unsolicited direct messages to our team or any other forum user is a violation of our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. We ask that you please review those documents thoroughly as repeated violations could result in a revocation of a user's Xfinity Forum posting privileges. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community. Thank you.
If you need to make the post look pretty here the links:
Guidelines: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c
Xfinity Forum Acceptable Use Policy: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
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