3 Messages
Installation fee
My router went out recently and I made an appointment for a service tech to come to the house. They installed a new router because the old one was inoperable. On my next bill there was a $100 installation fee. I do not feel like I should have to pay this since it was not my fault and I wasn’t ordering new services? I have been a excellent customer for many years but am considering switching unless they remove this charge.
update: chatted with customer service who informed me that the charge was miscoded and will be removed. Thank you for the great service, xfinity!
XfinityAirelle
Official Employee
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2.5K Messages
1 year ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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XfinityArmand
Official Employee
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2.1K Messages
1 year ago
So glad that we were able to get a tech out to your residence to get things straightened out @user_jdwav1. If you should have any further questions or concerns with your services please feel free to reach out to us anytime. For our customers' convenience we are available here on our Community Forum for all of your billing and service needs. Post anytime you need us, we love hearing from you. ☺️
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