Thanks so much for taking the time to reach out to Xfinity Support @user_h8427c! We're glad to hear from you and want to help in any way that we can with your billing concerns. No worries! You have reached out to the best team to help get things ironed out. We understand your concern regarding incorrect charges on your account and the feeling of being overcharged. We take these matters very seriously and want to assure you that we will thoroughly investigate this discrepancy. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
XfinityArmand
Official Employee
•
2.1K Messages
2 months ago
Thanks so much for taking the time to reach out to Xfinity Support @user_h8427c! We're glad to hear from you and want to help in any way that we can with your billing concerns. No worries! You have reached out to the best team to help get things ironed out. We understand your concern regarding incorrect charges on your account and the feeling of being overcharged. We take these matters very seriously and want to assure you that we will thoroughly investigate this discrepancy. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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