Thanks so much for taking the time to reach out to Xfinity Support @user_h8427c! We're glad to hear from you and want to help in any way that we can with your billing concerns. No worries! You have reached out to the best team to help get things ironed out. We understand your concern regarding incorrect charges on your account and the feeling of being overcharged. We take these matters very seriously and want to assure you that we will thoroughly investigate this discrepancy. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
user_pwj19p Thank you for letting us know. If you do not get your refund please let us know. We are happy to work with you. Make sure to create your own public post so that the proper ticket and help is provided.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
My father died and xfinity keeps charging him every month as though he were still alive! I have gone into the store and been transfered to 4 different departments when I have called in...can anyone help?
Hello user_1pwpwu. My condolences to the passing of your father. I'm sorry to hear the account has remained opened. Typically the easiest process would be for you to fill out the form for the account to be closed and provide the necessary documents so we can backdate the account. The steps to do so can be found here: https://www.xfinity.com/support/articles/account-holder-passed-away . Let us know if that doesn't work for you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityArmand
Official Employee
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2.2K Messages
5 months ago
Thanks so much for taking the time to reach out to Xfinity Support @user_h8427c! We're glad to hear from you and want to help in any way that we can with your billing concerns. No worries! You have reached out to the best team to help get things ironed out. We understand your concern regarding incorrect charges on your account and the feeling of being overcharged. We take these matters very seriously and want to assure you that we will thoroughly investigate this discrepancy. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_pwj19p
Visitor
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4 Messages
12 hours ago
I've been charging twice on my Xfinity mobile service which i don't have and still waiting for refund they saying 3 to 5 day
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user_1pwpwu
Visitor
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1 Message
6 hours ago
My father died and xfinity keeps charging him every month as though he were still alive! I have gone into the store and been transfered to 4 different departments when I have called in...can anyone help?
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