Impossible to cancel my services

Same issue here.  I've tried calling and typing to the automated support and either they are "Experiencing high volumes and are unable to assist right now" or the call scheduling service is having some sort of issue and doesn't let me get any further/schedule a call with an actual agent.  Super frustrating.  What happened to customer service and just being able to talk to a person?  Also, why is this not an option when I log in?  You should be able to cancel services in your own account but?  Here I am.  

I have been trying for months to cancel my service. I’m so tired of this SCAM by this company Xfinity. Good name since it will be Xfinity before you can cancel. I have NONE of your equipment but you still refuse to allow me the choice to cancel. I about ready to find a mouthful of shotgun and my toe on the trigger. Please stop an cancel my service, which hasn’t been used in MONTHS.

Having the same issue. Impossible to contact these guys. Callback page always shows error. Live chat agent is never available. [Edited: "Solicitation"/"Inflammatory"]

I also am struggling to cancel... there's no direct way to do it online. Must call to put in a "request" only to get an email saying I need to provide more information but doesn't specify what that information is. Threatening and scammy to make me put in another request if I dont provide this undisclosed information.

In the same position right now. I'm not paying for anything else after my attempts to cancel. Seems I need to file a complaint with my screenshots and screen recordings of how impossible they make it to cancel after raising your price. Mine went up by almost double and I have no contract. They refused to apply my discount, refused to credit me for down service. They cut the Internet at certain times and when u call em they say it was scheduled interruption but unscheduled at the same time. You have to wait for them to cut it back on then call back for credit but the system won't let you get to a person it just verified that it's back on and hangs up. When you get a person they say use the website....the website always says ineligible....even when you are sitting there with no Internet....they say you have no outages on the site. Xfinity is the biggest scam around. To even get assistance with anything you have to jump through hoops. This is an exhausting, frustrating, trap that you fight for your life to get out of with some semblance of sanity 

Yeah, I ma going through the same thing. Called twice now to cancel and Comcast pulled an additional $133 out of my account.  Absolutely ridiculous!

[Edited: "Inflammatory"]!  When you log into your account, there is no obvious way to cancel. This is intended, I used the text option spending ten minutes getting to an actual person. I then asked the agent no less than 6 time to CANCEL and they would respond with save offers only. She then told me she had to bubble up to a different department and they would have to call me back.  I informed her I was recording the conversation and if it turned out that she actually had the ability to cancel and didn't this would be an easy open and shut case with my lawyer. Any guesses??? She SAID she cancelled it although I have not seen a confirmation yet. If it's not cancelled I intend on sending the thread to my lawyer. [Edited: "Solicitation"] [Edited: "Inflammatory"] [Edited: "Solicitation"]!

Use text feature on website demand they cancel. The agent claimed they couldn't then changed their tune when I threatened to send the text thread to my lawyer. [Edited: "Inflammatory"]

I am unable to cancel. [Edited: "Solicitation"]

I agree with the message!  I think Xfinity's practices are abusive.  Its intention is to force customers to stay with it.  I am smelling a class action lawsuit.

I'm also having trouble canceling my service. I called support and spoke to a representative who charged me a $100 cancellation fee. But I'm still being charged for monthly services. Who do I have to talk to to actually cancel??

Hello, 

Just like all the other people here, I have been attempting to cancel my XFinity internet plan for over 2 months. I am to the point that I will be closing down the card and disputing any charges that come in. The chat associated are NOT available, and I am re-directed to call in. When I call in, the system forces me to chat without being able to talk to anyone. When I continue with the link, it again tells me that no associate is available to chat. This is a pure scam system!

I likewise have been trying for months to cancel and I keep getting billed a higher amount than I was previously paying, despite not using the service since 2/24/2024. Talk about predatory business practices. I wait on hold for someone to help and no one ever answers my call. One time I got an answer and person told me it was cancelled, but it's obviously not since I got charged $91 (as opposed to the $70 I had been paying) this morning. I haven't even lived in an area that has Xfinity internet for almost 60 days now. Please help me.

I need to cancel my service. There is no direct message Icon in the upper right hand of my screen. No phone number to call and other chats tell me to call a number that doesn't work. Please let me cancel.