I canceld my service over four weeks ago and paid my final bill why am I getting additional bills for future service?

No a transfer order wasn't done. A cancellation order was done!  I don't have Xfinity anymore, it wasn't available to be transferred. I have a different company now. Xfinity had no problem with the new customers signing up for service, but they give us [Edited: "Language"] when we need to cancel. Your empty apologies in false reassurance that it has been canceled is falling on deaf ears. Your actions are what matter cancel the policy already. Don't be shady and lie to us saying you did when you obviously did not. The only reason I can think of why your "customer service" staff do this to people is that you all get a kickback payment for not canceling a customer's service when I have clearly told you to cancel it several times! I will now be filing a formal complaint with the FCC and the BBB. 

user_9wvfbw 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I HAVE BEEN SENDING YOU DIRECT MESSAGES. I see you just marked my previous response as private, so no others can see it. Forum responses are not meant to be private. They're meant to be public  so others can see how you practice your business or lack thereof. In my response, I have no private information, so you have to make it public again, you only marked it private because I mentioned you have not done your job. And therefore, I will be contacting the FCC and BBB. The companies that regulate when others do not practice good and faithful customer service.

And this you have not, I have direct messaged you over and over. And I am signed in, so you can see my account on your end and you can see all of the times I've told you to cancel my service and all of the times Xfinity reps have shifted it to another rep, just so they can keep their commission. You can see all of this on your end, How about finally doing the right thing? I have messaged and called Xfinity customer service over and over to get this canceled and completed. You are doing nothing, but wasting my time. And continuing to rob us, no more apologies from you. Too little too late at this point. 

[Xfinity Forums FAQ - Why is my post marked as private?]

user_9wvfbw None of the direct messages that you have sent included any of the specific account information, we need your first/last name and the service address. We need this information to provide support to resolve the concerns, without that information we are unable to access the account to investigate the reason it is still being billed.