I am unable to pay the bill on your automated system

I have tried to pay the bill using the automated system. The automated system is not allowing me to pay the bill

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EG

Expert

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119.1K Messages

2 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityVianney

Official Employee

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2.7K Messages

2 months ago

user_7e78sp,

Thank you for reaching out and creating a new post. I see you had trouble making a payment over the automated system. As a heads up, here is a full list of all the ways you can pay you bill online: https://www.xfinity.com/support/articles/pay-comcast-bill-online, and this link: https://www.xfinity.com/support/articles/pay-your-bill-echat, will show you all the payment methods we accept. If you can't use the automated system, you can also make a payment with the agent directly over the phone. Have you attempted to pay your bill online?

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user_8g9jlq

Visitor

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1 Message

automated system not available to take payments over the phone. I am trying to make a payment for my mother who is not able to hear. Need a way to make a payment to keep service please.

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2 hours ago

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XfinityAirelle

Official Employee

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3.3K Messages

user_8g9jlq Hi there! Have you tried using the Xfinity app to pay the bill?

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