1 Message
Free ipad and promotion scam from Xfinity agent
I am an Xfinity customer and have been paying $65/month for Gigabit Internet for many years. On November 26, 2024, I chatted with an Xfinity agent named Aadil regarding my Peacock account. During the conversation, he offered me what he described as an amazing promotion. He said, "Hold your breath! Since you're paying $65/month, I'll reduce it to $60/month and give you a 10th-generation iPad with a 5G line for FREE."
Thinking this was a special offer for being a long-time customer, I accepted. He asked for my SSN and had me sign a contract.
However, it turned out this was not a true promotion. Instead, I was unknowingly signing a contract to buy the iPad for $499 over two years, paying $30/month. Aadil had told me my total bill would be just $60/month, split into two parts: $30 for the mobile line and $30 for Internet service. In other words, I would get a discounted Internet bill for 24 months, and I was okay with this as long as my total monthly payment remained $60.
On December 2, 2024, I received the iPad and successfully activated the mobile line. However, my Internet bill never updated to $30/month as promised. It has now been three months, and I am still being charged $65/month for Internet and $30/month for the mobile line, plus the initial $25 activation fee for the mobile line. This means I am paying a total of $95/month instead of the promised $60/month. I cannot afford this — it's too much for me.
I tried returning the iPad, but it was not accepted because the 14-day return period had passed. I've also chatted with at least ten agents. Some told me the bill would change the following month, but nothing ever changed. When I contacted them again, they claimed they had limited access and transferred me between different teams repeatedly. This has been extremely frustrating and disappointing.
I want to continue using your services, but you are engaging in deceptive sales practices and misleading customers. If this issue is not resolved, I will file a formal complaint and stop using Xfinity services altogether. [Edited: "Solicitation"].
I have attached screenshots of my chats, bills, and signed contract for your reference.
[Edited: "Personal Information"]
user_kwnk3c
Visitor
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1 Message
5 months ago
Thanks so much for calling this out. I’m on a chat now and an agent is trying to pull this scam on me as I type.
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user_0zs1bw
Visitor
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1 Message
5 months ago
I just got off an online chat with an Xfinity rep that provided misleading info and tried to pressure me to agree to the iPad scam w/out seeing any of the details. This was very disturbing. I'm sure these folks have quotas to fill and someone high up in Comcast should look into this type of unethical behavior. I made sure to cut & paste the ENTIRE transcript of the chat since the version available from Xfinity at the end of the chat ONLY HAS THE REP'S STATEMENTS, not the customer's!!
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user_zqntoy
Visitor
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1 Message
5 months ago
The same thing happened to me and it’s very disheartening. When I called to complain or return it or cancel service they stated I had to pay the remaining balance. Which was basically the price of a new iPad I didn’t want to begin with and never used one time. Predatory practices like this are sickening.
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user_t58a8x
Visitor
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1 Message
5 months ago
I have been trying to cancel my tv service only. Spoke with 3 different people with 3 different solutions and the “free IPad” was one of them. I got off the phone when he wanted my social security number. Said thank you and hung up. They called back and I didn’t answer. I have appointment at an Xfinity store. Rather go out of my way to actually speak with someone. Chat is outsourced and so is call center. There is no email to even try and contact a human at Xfinity. So frustrating with Xfinity shadiness.
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user_4fnmpw
Visitor
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2 Messages
5 months ago
Thank you for posting this. I am sorry this happened to you. I almost fell for the same thing but it sounded way too good to be true. When I started asking about hidden fees and initial fees I was given the runaround that these costs would be minimal. I started to think, "Someone is going to pay for the iPad at some point," and finally figured out it wasn't going to be Xfinity!
(edited)
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missynjim
Visitor
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1 Message
4 months ago
I just had someone try to pull the same scam.
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user_u9v4ce
Visitor
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1 Message
4 months ago
just had the same "deal" offered. its a long term contract. like 5 years. no way!
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Catshark75
New Poster
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19 Messages
4 months ago
Now we're super nervous.
We contacted customer support a couple weeks ago, saying we wanted to try to LOWER our overall costs, since between mobile and internet/cable it's been costing us a bit over $300/mo. (And that's with full unlimited bandwidth so no extra overage charges.)
We had downgraded from gigabit in the past to 800Mbps; which saved money for about two months, while background charges eventually again had us paying more.
Been paying the over $300/mo for at least a year or two, and it's too expensive.
Since our cabling out here is outdated; we're aware of that as are comcast techs, we get WAY below what we pay for. Even while paying for 800Mbps, our average "high" was 200-250Mbps (that's even after fine-tuning every setting possible, DNS, etc).
Told rep in virtual assist we were interested in downgrading to 500Mbps. They then came back and said there's a "special promotion" to get our main bill cheaper while upgrading us back to 1Gbps, but in order to do so, our mobile account needed to be "upgraded" for some reason which bundled in a "FREE iPad" (also finding out we're now on the hook for an extra mobile unlimited and $500 for device which alone took our 2 unlimited mobile bill from $50ish to 3 unlimited at $105).
So we get done with all this, then that evening we go to watch TV and notice our DVR hours which used to be a lot, were suddenly 20, and DVR was nearly full.
Get back on virtual assist asking if we could get our DVR hours back by upgrading our DVR package.
Again, another agent with another "great promotion" which now has us on the hook for 2Gbps!
Even a few days after, things didn't look right, so called over the phone to rectify it and spoke to an agent about bill adjustment. Explained all this, and said there appears to be some phantom $160 one-time charge that we don't know what it is, that our main bill by itself is looking to be $360-$370 and coupled with our doubled mobile bill, we were on track to be paying just under $500!!!
Our mobile bill posted a couple days ago, that's when we were able to see the deception, the $500 price-tag, and the extra $40-$50/month for the mobile line. (I even asked the rep as they were finalizing the iPad, "wait, did I just see there's a monthly charge for the iPad!?", to which they responded, "not to worry folks, it's assured to be free"!!!
Our main bill posts on the 4th, and so help us, if we are being highway robbed, and this is what comcast considers "ethical business practices"; our FIRST call will be to a CS manager, and if/when that doesn't work, our SECOND call will be to our lawyer.
Cheers! 🤠
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Catshark75
New Poster
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19 Messages
4 months ago
Well, update, in the process of returning the iPad. Turns out the $161 "one-time charge" is for our Storm-Ready wifi, which we've had for ages and still have; new bill just posted.
We're now on the hook this month, as it currently stands, for $474.96, between our newly bloated Comcast and Mobile! That's a 175-ish% INCREASE of what we used to pay monthly, when we originally thought it a good idea to contact comcast to SAVE money. That'll teach us to never do that again!!
We can't afford that, especially since we're currently nursing a sick pet that we're trying to keep from dying!
Noted a lot of this also on my open support ticket which started out talking about the pricing and person after person swearing they didn't see the $161 on the upcoming bill and that we'd be fine.
This better get rectified; we're really not happy! 🤬
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Catshark75
New Poster
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19 Messages
4 months ago
UPDATE: Turns out we're stuck with the $161 charge (that again conveniently nobody was able to see coming on the account in the upcoming statement but we somehow magically could from our end, in the app...) because Storm-Ready has been discontinued, and since they never checked if it'd cause issues when switching contracts, and it's discontinued, they can't put it back into installment payments, forcing the remaining balance on us ASAP.
So if anybody has an active storm-ready that you're making payments on DO NOT CHANGE CONTRACTS.
Would also suggest when being offered a "great deal package" check EVERY device is still supported and not discontinued! 🤬
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user_sabis7
Visitor
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1 Message
3 months ago
Commenting to add that I had an agent offer me cheaper internet with an iPad or a Moto 5G phone. I declined both and said I just wanted internet only, and the agent asked me why not. I explained that I don't need them and that I'm trying to cut costs. It's like that logic doesn't register in their heads.
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user_3dfx65
Visitor
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1 Message
2 months ago
This happened to me too. But told the agent it was sketchy and dropped the chat. Tv still doesn’t work either
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user_bkctbp
Visitor
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1 Message
29 days ago
This just happened to me yesterday. I called for a remote and then they said we can get your acct lowered which they did. Then started the free iPad. Asked for my phone number and then wanted my SSI. It’s already on the acct they said. I said no and they passed me to supervisor and he started right away enter your ssi. NO and I hung up. This was a direct call to them!
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user_t422hr
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1 Message
16 hours ago
They are still doing it. Almost got hit with the same scam. Glad I read the fine print. Cant even trust comcast to not scam their own loyal customers.
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