Visitor
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1 Message
Final Bill Payment
I recently moved and cancelled my previous Xfinity account, and then opened a new one (but with the same email) in my new location. I keep getting a bill in the mail of my final invoice from my previous address. I am trying to pay it online but I can't access anything with that previous account. When I press switch account it just refreshes my page and stays on my current one. I'm not sure how I'm supposed to pay this if I can't access it. Please help!
XfinityDemitrius
Official Employee
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2.9K Messages
12 hours ago
Hey @user_jnwzpo, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to go over the Xfinity account, billing, and services.
Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you. Further violations could result in a ban from forum privileges.
We recommend visiting our Getting Started in the Xfinity Help & Support Forum, Xfinity Forum Guidelines, and Xfinity Forum Acceptable Use Policy to familiarize yourself with the rules. Please visit our main forums page, find the correct thread and post a new question and a member of our team will respond as soon as possible.
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