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vkot
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Regular Visitor

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15 Messages

Wednesday, December 20th, 2023 5:01 PM

Closed

Existing Customer Deals

Hello, I've been a Comcast customer for many years and the charge for my basic internet and home phone service have increased a lot. I see new customers can get a deal of $45 before taxes and fees for these two items. Is it possible to get that deal or something less expensive than my current cost? I read you have a 55+ option also? I should qualify for that as I'm 80+. Thank you.

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8 months ago

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vkot

Regular Visitor

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15 Messages

11 months ago

Update: I spoke with a representative in direct messaging and he was able to get me a discount on what I currently have. He was very nice and answered all my questions. I received an email confirming the details of the new plan so we'll see what happens in the next couple of months. I hope nothing gets mixed up or incorrectly changed from this point on. I will update this post and close it once I see that nothing has been broken. Thank you.

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XfinityEricB

Official Employee

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1.7K Messages

Happy to hear we were able to assist you with a new special to get your billing down. Let us know if you need more assistance in the future at any time!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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11 months ago

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vkot

Regular Visitor

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15 Messages

Hi XfinityEricB, I just went in to check my bill and, even though it shows it for the period of 1/7/24-2/6/24 the charges are all the old charges, i.e. the total is $87.03. So there hasn't been a new bill generated yet with the new charges starting 1/7/24. The autopay will pay whatever is owed, on the due date (1/15/24), but I hope the next bill will be corrected. Or is it possible someone can fix this current bill so that it shows the correct charges before the 1/15/24 autopay? Thank you.

11 months ago

0

XfinityJanelle

Official Employee

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1.3K Messages

The billing will be updated automatically and can take a billing cycle to do so. We are happy to take a look for you. If you would like us to please send us a direct message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

vkot

Regular Visitor

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15 Messages

No, that's fine. I will leave things as is for now and hopefully the next bill will refund any overpayment and will have the correct charges for the new period. Thank you.

11 months ago

0

XfinityBenjaminM

Official Employee

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1.6K Messages

@vkot Sounds like a plan! If there is anything we can assist you with going forward, please don't hesitate to reach out as needed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

XfinityPeterH

Official Employee

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1.5K Messages

11 months ago

@vkot Hello and thank you for your post. We are happy to help review offers your account may qualify for. Please send us your full name and complete address in a direct message:

(Full credit to @BruceW for this excellent explanation!) 


"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:


 • Click "Sign In" if necessary


 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 • Click the "New message" (pencil and paper) icon


 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 •  - An "Xfinity Support" graphic replaces the "To:" line


 • Type your message in the text area near the bottom of the window


 • Press Enter to send it


See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

1

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vkot

Regular Visitor

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15 Messages

Thank you. I sent the direct message. I hope I did it correctly.

11 months ago

0

user_mx7rw1

1 Message

8 months ago

My bill just went up, I can’t believe my bill this month almost doubled and you can’t help lower the bills for existing costumers but offer rates for new customers 

1

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XfinityPaula

Official Employee

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1.2K Messages

@user_mx7rw1 Hello there! Thank you for sharing the impact this increase has had on you and the trouble you have had with finding a new promotional rate. I'm sorry that available options are not showing online. I know it's limited in many areas, however many times we are able to locate available rates for our customers on this side. I would be happy to help out and see what we have available. If there's anything to be done, we would be able to do it. Please send us a direct message with your name and service address. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

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