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CoCo25
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Saturday, November 21st, 2020 2:00 PM

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ETF fee charged

I canceled services because I had to move back in with family due to the pandemic.  I told the representative when I set up the disconnection that they already had service and specifically asked if I'd be charged an early termination fee.  She indicated I wouldn't, and when I got my final bill I was charged a $200 ETF.  To no surprise, there is no record of the phone conversation.  

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4 years ago

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CCTeds

Gold Problem Solver

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18.9K Messages

5 years ago

@CoCo25  Apologies for the issue and the experience that you described above. 

 

We reviewed your account and circumstances again. We have credited the ETF (Early Termination Fee) of $200 in full as a courtesy.  We have also credited any late payments as a additional courtesy. 

 

There is still valid outstanding money due for past services.

 

Thanks for your patience.   

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CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

Sorry, they were incorrect. There’s a legitimate charge for ending service by your choice

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Again

Expert

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31.9K Messages

4 years ago

@user_7ba284 @ComcastAirelle @ComcastBrie 

Although the OE's here are helping you, you should have been posting in the Business Forum and not in the Residential Forum.  OE's please pay attention to your environment. 😉

If you are a business customer you need to be posting in the business help and support forums.
 
If you are under a contract and you need to cancel service, you may be subject to an early termination fee (ETF).
 
  •    If you move to a Comcast serviceable area, and transfer service, you are not charged.
  •    If you move to a Comcast serviceable area, and do not sign up for service, then the ETF would apply.
  •    If you move to a non-Comcast serviceable area, then the ETF does apply.
  •    If it is an active duty military deployment, then the ETF will be waived when you send documentation.
  •    If the account holder is deceased, the ETF will be waived upon receiving a death certificate or obituary.
  •    If you downgrade service, then the ETF will not apply.
  •    If you have a Double/Triple Play and remove all but one service, then the ETF will not apply.
  •    If you cancel all services while under contract then the ETF will apply.
 

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