Visitor
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4 Messages
EBB
I applied for EBB thru the National Verifier. I was approved & received an application ID number. When I applied with Xfinity & immediately received an email recording my EBB application with $0 charge. The next day I received an email from Xfinity that stated there was an error with my application. I called customer service & was told to reapply. I’ve now spoken to approximately 8 people & I keep being told to reapply there is a system issue. I’ve requested a call back from a supervisor & dealt with several extremely rude agents. I’m so frustrated with this! I am eligible & approved thru the National Verifier (government program) but Xfinity doesn’t want to honor the discount. I’ve heard every excuse from the Xfinity agents- there is a system issue, too many people have been applying, I was told I filled out my application wrong. Each time I’m told to apply again. Enough is enough. I can’t get a straight answer. #EBB
Accepted Solution
XfinityJosephA
Official Employee
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439 Messages
5 m ago
Hello, @Harvin79, thanks for taking the time to share the experience you have been having with the EBB application. This poor experience is heartbreaking because this is a program that is supposed to make things easier not cause frustration. Calling 8 or more times is exhausting.
I am glad you have been approved by the national verifier and you have signed in and processed the application. This information is very helpful. When you have a moment please send a private message with your name and service address so we can help. Click on the little chat message bubble icon in the upper right and send a private chat to "Xfinity Support."
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cbadrin
Visitor
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1 Message
5 m ago
I have had the same experience. I called more than 4 times and same issue. Approved by National Verifier but Comcast rep keeps telling something is going wrong. The system keeps rejecting. They veriy all my details again and again. I tell and verify my name phonetically, phone number, last 4 SSN, Dob etc... But very same day I get email comcast could not process the application. It make me feel why Comcast does not want to honor the government benefit. Hope this message reaches the higher executives like Tom Karinshank.
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user_34cadc
Visitor
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1 Message
5 m ago
I was approved for the EBB program and I have a Id number where do I put it at
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user_3fdc2f
Visitor
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1 Message
5 m ago
Same experience here. Five phone calls to try and get something that National Verifier already approved me for three weeks ago. Comcast keeps saying something is not matching up with National Verifier info. My name, address, birthdate, and last four of my social are the only pieces of info, and, of course, they are the same as what Comcast was given 2.5 years ago when I signed up with them. I gave them my approval code and offered to send my acceptance email from National Verifier, and they say they cannot accept emails??? I am now told the ticket has been escalated for review, and I am not sure why that was not done already. Everyone I reach is in another country, and I have asked to speak with someone US based and was not allowed to do so. I have called the Attorney General’s office. I find this to be disgraceful.
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joycreates
New Poster
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4 Messages
4 m ago
This has been happening to me since May 13. I haven’t spoken to and screen shot several chats and still nothing have been resolved. Why is it so difficult compared with other cable companies, for xfinity to get XfinityEBB working smoothly. I can’t even get past the application in step 3 without getting the same error message I received on
may 13 from xfinity. Why accept the government program if you cant give your clients a decent access to it. Waiting fir call backs I never receive, can’t get through on phone when attempting to call and my hands are tired of typing 30 minutes for each chat and still no Ebb credit. What is your problem XfinityEBB. It still cant be technical after 3 months.
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