U

Visitor

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1 Message

Sun, Jun 6, 2021 7:47 PM

EBB xfinity problems

Im approved threw everyone but xfinity. Tried 3 times all I get is this.

Thank you for applying for the temporary Federal Emergency Broadband Benefit program through Xfinity. Unfortunately, we could not completely process your EBB application at this time.

Here's why


Your application may have failed for one of the following reasons:

  • You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. Click here to complete your application with the National Verifier. Then re-submit your enrollment application through Xfinity.
  • If you were verified through the National Verifier more than 90 days ago, you may need to reapply. Click here to complete your eligibility application with the National Verifier.
  • You may already be enrolled in EBB program with another service provider. Click here for more information.
What you can do next


Please verify that you are not currently enrolled with another service provider. In order to enroll in the Emergency Broadband Benefit program with Xfinity, the information on your EBB application with the National Verifier must match the information on your Xfinity account. To make corrections, you may need to submit additional documentation to the National Verifier and then re-apply through Xfinity.

Im about to leave xfinity and find another internet company.

Responses

Accepted Solution

Official Employee

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138 Messages

2 m ago

Hi there @user_9efe0c welcome to the Xfinity Community Forums! I'm so sorry to see that you're having issues getting approved for the EBB program on the Xfinity side of things. I know this would be extremely frustrating especially having gone through the process 3 times and only to still get an error regarding the application. We do have our Internet Essentials Team who is specifically providing assistance for EBB enrollment and issues and questions related to that. I'm not sure if you've reached out to them yet, but if not they can be reached directly by calling 1-855-846-8376.

Again

Expert

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26.1K Messages

2 m ago

@user_9efe0c 

@ComcastPeter 

Also note that information given must match exactly.  Your EBB application must match the information in your Comcast account otherwise it will be rejected.

Just an FYI.

sfla886

Contributor

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26 Messages

1 m ago

Same thing exactly.  They claim I have not registered with EBB.  I have proof on the letterhead of USAC-National Verifier that I am approved and registered with them and to sign up with an ISP.  I also have an ID number from EBB.

sfla886

Visitor

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1 Message

1 m ago

Same here I have the ebb email where I was approved and this was over a month ago and I have called xfinity 3 times and all they say is they have someone working on the issue. The 1st time someone was supposed to call me back within 48 hrs, of course that was a lie. 2nd time they would send me an email in about a week since someone is working on my case and that was a lie. 3rd time they r still working on it and it's over a month! If this isn't fixed by this week I am canceling my service!!! 

Visitor

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2 Messages

1 m ago

OMG, I have been trying to resolve the same problem.  It appears that Xfinity is giving customers the run around and does not want to provide us with this benefit.  They keep telling me that its the National Verifier, but I have been approved.  It's Xfinity's issue and they are not trying to correct the problem, as it appears many customers are having this same issue.  I have even been provided with the Executive Customer Relations number, but no one answers there either.  Terrible.   

Visitor

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2 Messages

1 m ago

I was approved for EBB and when I try to start an application on Xfinity I get a sorry page....

So I called in and the no one could help me..  Does anyone know what to do???

https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN6102

(edited)

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