Courtesy Adjustment

Great question! At this time, we are not providing any adjustments to the Regional Sports Fees as this is passed on to all customers that subscribe to channel lineups that include sport-viewing channels. However, we want to help as best we can! Can you tell us more about the reason you are requesting an adjustment today?

I received a notice from Xfinity today that says that I am eligible to receive a courtesy adjustment of the fees I paid for the regional sports networks. I tried to find the form on this website as directed by the notice, yet I cannot find it. Can you tell me how to find the proper form to fill out for this adjustment? The notice says that I have only until Sept. 20th, 2021 to complete the form. Thank you!

Hello, @user_7b339e! Thank you for reaching out to us over our Community Forums. Due to the coronavirus (COVID-19), some professional sports leagues cancelled or shortened their seasons, suspending gameplay and broadcast programming from April through July 2020. Some Regional Sports Networks (RSN) have refunded these fees to us, and we’re providing courtesy adjustments to the eligible customers who paid them. Some customers received this credit on their October 2020, December 2020, January 2021, and June 2021 bill statements along with a message to explain the change.

Customers who disconnected between April and July will be contacted and may apply to receive a prorated courtesy adjustment for the months they still subscribed to Xfinity services. To receive their courtesy adjustment, they must apply for it by visiting www.xfinity.com/support/account-management/courtesy-adjustment. 

that link does not work

Hello @user_d43d98! Can you direct message us your name and address, please? Make sure you are signed in with your Xfinity credentials.

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

No problem!  Thanks so much for reaching out to us here.  If you have any further questions or concerns please feel free to reach out to us here anytime.  We are always here to assist!  Have a great day!

Hi @user_c6c47e , thanks for reaching out! You can fill out the adjustment form here https://comca.st/3rN1EHJ. 

Let me know if you have any other questions. 

Hi there!  Thanks so much for reaching out to Xfinity here on our Community Forums.  I am showing that there was a link posted as to where to file the request, are you able to access the link?

Hello @user_fb4e4e

When accessing the Courtesy Adjustment Website what error were you receiving?

@steve6996 Hello! Our digital channel lineups include a variety of programming that appeals broadly to our customers' interests, including general entertainment, news and sports programming. We offer these very popular regional sports networks on our most widely subscribed levels of service. All customers receiving the bundle of channels that includes regional sports networks pay the associated Regional Sports Network Fee.

@user_a092d5, This is an old, inactive thread that we will be closing at this time. If you are having troubles and need support, please create a new topic of your own here on this board detailing your issue so that the community and our support representatives can assist.