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Visitor

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1 Message

Wed, Jul 21, 2021 8:43 PM

Courtesy Adjustment

Please give me the courtesy adjustment for the Regional Sports Fees I paid. Thanks 

Responses

Official Employee

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297 Messages

2 m ago

Thank you for reaching out today. The Regional Sports Network Fee is an itemized charge on your bill that is based on our costs of providing the regional sports networks that we carry on our cable systems in each area. These costs include the fees that regional sports networks charge us to carry them on our cable systems, fees that are among the fastest growing components of our programming costs. The Regional Sports Network Fee is not a government-imposed or mandated fee and will increase from time to time. To learn more about the fees on your account, you can visit the link: https://comca.st/3kCSIDo. Please let me know if I can be of further assistance to your account! 

Visitor

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1 Message

2 m ago

how do you get the form to fill out for this adjustment

Official Employee

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99 Messages

Great question! At this time, we are not providing any adjustments to the Regional Sports Fees as this is passed on to all customers that subscribe to channel lineups that include sport-viewing channels. However, we want to help as best we can! Can you tell us more about the reason you are requesting an adjustment today?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

I received a notice from Xfinity today that says that I am eligible to receive a courtesy adjustment of the fees I paid for the regional sports networks. I tried to find the form on this website as directed by the notice, yet I cannot find it. Can you tell me how to find the proper form to fill out for this adjustment? The notice says that I have only until Sept. 20th, 2021 to complete the form. Thank you!

Official Employee

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329 Messages

Hello, @user_7b339e! Thank you for reaching out to us over our Community Forums. Due to the coronavirus (COVID-19), some professional sports leagues cancelled or shortened their seasons, suspending gameplay and broadcast programming from April through July 2020. Some Regional Sports Networks (RSN) have refunded these fees to us, and we’re providing courtesy adjustments to the eligible customers who paid them. Some customers received this credit on their October 2020, December 2020, January 2021, and June 2021 bill statements along with a message to explain the change.

 

Customers who disconnected between April and July will be contacted and may apply to receive a prorated courtesy adjustment for the months they still subscribed to Xfinity services. To receive their courtesy adjustment, they must apply for it by visiting www.xfinity.com/support/account-management/courtesy-adjustment

 

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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3 Messages

that link does not work

Official Employee

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331 Messages

Hello @user_d43d98! Can you direct message us your name and address, please? Make sure you are signed in with your Xfinity credentials.

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

2 m ago

I will watch for the adjustment on my Xfinity bill.  Thanks

Official Employee

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145 Messages

No problem!  Thanks so much for reaching out to us here.  If you have any further questions or concerns please feel free to reach out to us here anytime.  We are always here to assist!  Have a great day!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

2 m ago

Would like to know where I fill out the courtesy adj form, we no longer have Xfinity service. Received a letter stating I am eligible.  

Official Employee

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163 Messages

Hi @user_c6c47e , thanks for reaching out! You can fill out the adjustment form here https://comca.st/3rN1EHJ

 

Let me know if you have any other questions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 m ago

The courtesy adjustment link does not work and I get this message:

HTTP header is larger than 10240 bytes.
XfinityBrie

Official Employee

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357 Messages

Hi @user_528946 you may need to clear your cache and cookies, or try a different browser, to access the site. I was able to access the link on the most recent version of Google Chrome without any difficulties. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

2 m ago

this ridiculous way to get a small refund sucks!!!!!

Official Employee

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145 Messages

Hi there!  Thanks so much for reaching out to Xfinity here on our Community Forums.  I am showing that there was a link posted as to where to file the request, are you able to access the link?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 m ago

Hi, I no longer have Xfinity and received the same letter.  I went to the website stated in the letter, but gave me an error.

XfinityBrie

Official Employee

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357 Messages

Hello @user_fb4e4e

 

When accessing the Courtesy Adjustment Website what error were you receiving?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

1 m ago

I don't watch sports why do I pay for something I don't want.

Visitor

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5 Messages

1 m ago

I don't watch sports why do I continue to pay for sports?

Official Employee

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302 Messages

@steve6996 Hello! Our digital channel lineups include a variety of programming that appeals broadly to our customers' interests, including general entertainment, news and sports programming. We offer these very popular regional sports networks on our most widely subscribed levels of service. All customers receiving the bundle of channels that includes regional sports networks pay the associated Regional Sports Network Fee.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

14 d ago

I have tried everything.   None of the links you sent work.  How do we get the form?

Visitor

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1 Message

8 d ago

Error: HTTPS header bigger than 10240

Official Employee

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2.9K Messages

@user_a092d5, This is an old, inactive thread that we will be closing at this time. If you are having troubles and need support, please create a new topic of your own here on this board detailing your issue so that the community and our support representatives can assist.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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